Analyst, Product Eng Serv. Now
Site
Bulgaria, Sofia, Sofia
Sector:
Nonprofit/Community/Social Services/International Cooperation
Role:
Other
Date of last update: 2025-11-04 2026-02-04
activities
Company presentation
The European Bank for Reconstruction and Development was founded in 1991 when communism was crumbling in Europe and ex-Soviet countries needed support to nurture a new private sector and democracy. Today we invest to help build market economies from central Europe to central Asia and the southern and eastern Mediterranean. We are now the largest single investor in our region. Owned by 69 countries and two intergovernmental institutions, we provide project financing for banks, industries and businesses. We also work with publicly owned companies to support privatisation, restructure state-owned firms and improve municipal services. Wherever we are active, we promote policies that bolster the business climate.
Please note that not all types of contracts and advertisements are listed in cinfoPoste. Find all of them, including local positions as well as specific programmes here, while consultancies are here.
Find in-depth information on careers with EBRD and related cinfo's support on cinfo.ch: Visit the organisation's profile
Job description
Verify your compatibility with this job ad
The compatibility is only an indication and should not discourage you from applying if you think your profile matches. It is also not taken into consideration for recruitment.
Ready to make a real impact in risk, compliance, and business continuity? Join our team as a vital Engineer on our ServiceNow GRC platform, where you'll help build, configure, and support IRM, BCM, and compliance modules that protect critical operations and drive governance excellence. You'll work alongside senior developers to design smart workflows, maintain accurate risk registers, and ensure compliance records are rock-solid; all while gaining hands-on experience with one of the most powerful enterprise platforms in the industry.
This is your opportunity to grow fast in a high-impact environment. Whether it's testing new functionality, resolving frontline issues, or preparing training materials that empower users, you'll be right at the heart of business-critical initiatives. If you're passionate about risk management, compliance frameworks, and using technology to strengthen operational resilience, this role offers the perfect platform to develop your career and help shape the future of secure, well-governed systems.
Accountability and Responsibility
- Supports senior developers in configuring IRM, BCM, and GRC modules to meet specific business team requirements, ensuring alignment with EBRD standards.
- Assists in developing and testing workflows for risk assessments, compliance management, and business continuity processes.
- Contributes to keeping risk registers, control libraries, and compliance records up to date, ensuring data accuracy and availability for the business teams.
- Prepares training materials and user guides for GRC business teams, ensuring users understand how to utilise module features effectively.
- Provides first-line support for GRC-related issues, such as system errors or data discrepancies, escalating more complex problems to senior team members.
- Participates in testing module configurations and enhancements to ensure they align with business requirements and meet functional expectations.
- Assists in tracking the progress of GRC-related system enhancements and provides status updates to the business teams.
- Adheres to predefined guidelines and best practices when configuring modules, ensuring changes align with governance policies.
- Helps to ensure audit logs and evidence are captured correctly within the GRC module to support compliance activities.
- Provides feedback and suggestions for improving workflows and module configurations based on business team feedback.
- Assists other Service Now modules as needed
Knowledge and Education
- Educated to degree level or possesses equivalent professional experience.
- Experience with supporting configuration and maintenance of ServiceNow IRM, BCM, or GRC modules to enable business team operations.
- Familiarity with risk management and compliance frameworks, such as ISO 27001, GDPR, or NIST Cybersecurity Framework.
- Experience with assisting in testing workflows, including risk assessments, policy lifecycle management, and business continuity planning.
- Knowledge of incident response principles and risk event tracking within GRC environments.
- Familiarity with creating and maintaining documentation for workflows, processes, and user guides within IRM and BCM modules.
- Ability to perform basic data analysis and maintain integrity in risk registers and compliance data libraries.
- Strong communication skills to provide first-line support and escalate complex technical issues to senior team members.
- Familiarity with ServiceNow platform fundamentals, particularly in IRM, BCM, or GRC, and willingness to learn advanced configurations.
- Experience with IT systems and ITIL principles, particularly in incident and change management processes.
- Preferred qualifications: ServiceNow Certified System Administrator (CSA) and ITIL Foundation Certification.
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
______________________________________________________________________
Important Application Information:
Please submit your application only via the official website of the hiring organization or by using the "Apply" button on CinfoPoste, which will redirect you to the organization's application site. Applications submitted through other job portals will not be forwarded to the respective organization and will not be considered. To ensure your application reaches the right destination, always follow the official application process as indicated in the job posting.
How cinfo Can Support You in the Application Process for This Position
- Application and Interview Preparation: Whether you're preparing your application documents or getting ready for an interview, you can book a Job Application Support session to receive tailored guidance.
- For Swiss nationals invited to the first round of the selection process (e.g., written test, interview, assessment center): Notify us at recruitment@cinfo.ch, and we will inform our HR partners in the respective organization and the Swiss Government to help increase your visibility.
______________________________________________________________________
View details
Working hours (%): 80-100% / 100%
80-100% / 100%Type of contract: Staff (Permanent and Fixed Term)
Macro-area: Eastern Europe and Central Asia
Level of experience: Junior Professional, 1 to 3 years
Area of work Definition: Documentation, Knowledge Management, Research, Analysis
Type of organisation: Multilateral Organisations
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What is it like to work at the EBRD?
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
- A working culture that embraces inclusion and celebrates diversity;
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
______________________________________________________________________
Important Application Information:
Please submit your application only via the official website of the hiring organization or by using the "Apply" button on CinfoPoste, which will redirect you to the organization's application site. Applications submitted through other job portals will not be forwarded to the respective organization and will not be considered. To ensure your application reaches the right destination, always follow the official application process as indicated in the job posting.
How cinfo Can Support You in the Application Process for This Position
- Application and Interview Preparation: Whether you're preparing your application documents or getting ready for an interview, you can book a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation) session to receive tailored guidance.
- For Swiss nationals invited to the first round of the selection process (e.g., written test, interview, assessment center): Notify us at recruitment@cinfo.ch, and we will inform our HR partners in the respective organization and the Swiss Government to help increase your visibility.
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What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
______________________________________________________________________
Important Application Information:
Please submit your application only via the official website of the hiring organization or by using the "Apply" button on CinfoPoste, which will redirect you to the organization's application site. Applications submitted through other job portals will not be forwarded to the respective organization and will not be considered. To ensure your application reaches the right destination, always follow the official application process as indicated in the job posting.
How cinfo Can Support You in the Application Process for This Position
- Application and Interview Preparation: Whether you're preparing your application documents or getting ready for an interview, you can book a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation) session to receive tailored guidance.
- For Swiss nationals invited to the first round of the selection process (e.g., written test, interview, assessment center): Notify us at recruitment@cinfo.ch, and we will inform our HR partners in the respective organization and the Swiss Government to help increase your visibility.
______________________________________________________________________
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The Associate Platform Engineering, Fin Ops is responsible for the design, implementation, maintenance, and support of the Bank's platforms and software solutions.
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• Designing and implementing FinOps practices within Azure platform engineering workflows. Guiding and collaborating with Engineers to embed in DevOps practices.
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Practical experience to implement the guiding principles of Aure Cost optimisation Well Architected Framework (WAF) pillar.
What is it like to work at the EBRD?
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
- A working culture that embraces inclusion and celebrates diversity;
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
______________________________________________________________________
Important Application Information:
Please submit your application only via the official website of the hiring organization or by using the "Apply" button on CinfoPoste, which will redirect you to the organization's application site. Applications submitted through other job portals will not be forwarded to the respective organization and will not be considered. To ensure your application reaches the right destination, always follow the official application process as indicated in the job posting.
How cinfo Can Support You in the Application Process for This Position
- Application and Interview Preparation: Whether you're preparing your application documents or getting ready for an interview, you can book a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation) session to receive tailored guidance.
- For Swiss nationals invited to the first round of the selection process (e.g., written test, interview, assessment center): Notify us at recruitment@cinfo.ch, and we will inform our HR partners in the respective organization and the Swiss Government to help increase your visibility.
______________________________________________________________________
...
2025-11-13
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