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Search for "UNFPA Representative - D1"

UNFPA Representative - D1  

Site

United States of America, New York, New York

Sector:

Nonprofit/Community/Social Services/International Cooperation

Role:

Other

Date of last update: 05/08/2021

activities 

Company presentation

UNFPA is the United Nations sexual and reproductive health agency. Our mission is to deliver a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.

UNFPA Supports:

  1. Reproductive health care for women and youth in more than 150 countries – which are home to more than 80 per cent of the world's population
  2. The health of pregnant women, especially the 1 million who face life-threatening complications each month
  3. Reliable access to modern contraceptives sufficient to benefit 20 million women a year
  4. Training of thousands of health workers to help ensure at least 90 per cent of all childbirths are supervised by skilled attendants
  5. Prevention of gender-based violence, which affects 1 in 3 women
  6. Abandonment of female genital mutilation, which harms 3 million girls annually
  7. Prevention of teen pregnancies, complications of which are the leading cause of death for girls 15-19 years old
  8. Efforts to end child marriage, which could affect an estimated 70 million girls over the next 5 years
  9. Delivery of safe birth supplies, dignity kits and other life-saving materials to survivors of conflict and natural disaster
  10. Censuses, data collection and analyses, which are essential for development planning

 

Please note that not all types of contracts and advertisements are listed in cinfoPoste. Find all of them, including consultancies, General service staff as well as specific programmes here. For UNV positions with UNFPA please refer to the UNV page on cinfoPoste or here.

 

Find in-depth information on careers with UNFPA and related cinfo's support on cinfo.ch: Visit the organisation's profile

Job description

Rotation

 

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  Our strategic plan (2018-2021), focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices.

 

We are looking for leaders that can motivate and inspire our dedicated staff members to engage with our mission,  a leader with the ability to invite dialogue, build solid partnerships and alliances that enhance the delivery of our mission.  The ideal UNFPA Representative is committed and ready to lead our country offices within the Western & Central Africa region. 

 

We are recruiting five Representative for our country offices listed below.  Please list the position(s) for which you are applying for and the order of preference:

 

Countries : Burkina Faso, Central African Republic, Cameroon, Liberia & Sierra Leone

 

Setting

 

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA expands choices and possibilities for women and young people to lead healthy and productive lives. Our work is derived from the International Conference on Population & Development (ICPD) Programme of Action; that all human beings are entitled to equal rights and protections and no one person should be left behind in the fulfilment of their fundamental human rights. In a world where fundamental human rights are at risk, we need principled and ethical leaders who embody these international norms and standards that have come under threat, and who will courageously lead and with full conviction defend them.

 

The Position:

 

Reporting directly to the Regional Director, the Resident Representative leads a country office team in the design, management, and results-based implementation of a country programme that is aligned with the National Agenda and delivers on UNFPA's mandate and the ICPD Programme of Action, both in development and humanitarian settings. Through alliances and partnerships with governments, UN and bilateral agencies, development partners, civil society, academia and the private sector, the programme aims to realize the 2030 Agenda and the 3 transformative results of the UNFPA Strategic Plan in order to make a positive difference in the lives of  people; especially those left furthest behind. As a member of the UN Country Team (UNCT), the Representative has mutual  accountability with the Resident Coordinator (RC) on collaborative contributions and support for the implementation of the United Nations Sustainable Development Cooperation Framework (UNSDCF) and other inter-agency agreements of the UNCT. The Resident Representative is also a member of the country Security Management Team (SMT) and responsible for the safety and security of UNFPA staff and eligible dependants

 

Main Tasks & Responsibilities

 

Job Purpose:

 

Under the guidance and direct supervision of a Regional Director and in a dotted-line reporting relationship to the Resident Coordinator, a Resident Representative will represent UNFPA and provide team leadership, strategic planning, adaptive management, oversight, advocacy, communication, resource mobilization, and senior level engagement with government, sister UN organizations, development and humanitarian partners and other stakeholders to ensure effective, sustainable and high quality outcomes and impact for UNFPA programme of support. Build capacity of a cohesive, transparent, and highly collaborative country office team that manages itself with agility, and operates in an environment free of intimidation and exploitation and abuse of any form.

 

The West & Central Africa Region strengthened its management structure resulting in a number of management positions being upgraded in order to ensure key stakeholder management and continued support for the programmes on the ground. Strengthening management positions at the country level will ensure that country offices have the right balance and mix of skills and expertise to deliver on the 2030 agenda and achieve transformative results.

 

West and Central Africa is predominantly composed of fragile countries, where UNFPA implements large and complex portfolios, especially in the Sahel and Lake Chad basin. For these large-scale complex programmes to achieve greater results, it was deemed imperative to strengthen a staffing structure that was becoming increasingly inadequate.

 

Positions where UNFPA Representative also acts as a non-resident Country Director for designated countries:

 

A UNFPA Representative  may also act as a non-resident Country Director for designated country office(s), either in neighboring countries or in the same region. As a non-resident Country Director, s/he will be accountable  for the achievement of UNFPA strategic results in the designated country(ies), supported on the ground by the national or international Head of Office who is responsible for day-to-day management and coordination of UNFPA activities of the country office.

 

The Head of Office reports to you and has also a dotted reporting line to the UN Resident Coordinator. You will also liaise with and support the Resident Coordinator and other UN Country Team members, and undertake duty travels to the country as and when required.

 

For the safety and security of UNFPA staff and personnel, the in-country UNFPA national or international Head of Office will be responsible and accountable as outlined in the UNFPA Security Accountability Policy (hyperlink).  The Country Director will be responsible to ensure that the Head of Office, at that country office, fulfills the security accountability policy and actively participates at the Security Management Team locally.

 

As non-resident Country Director, you would be responsible for:

  • Providing overall vision, strategic guidance, progressive high-level advocacy and visibility, as well as necessary oversight and support to the different programmatic and operational aspects of UNFPA‘s work in the country, including in sudden onset and protracted humanitarian settings.
  • Supporting/guiding the Head of Office in positioning UNFPA priorities within UNSDCF and joint programmes
  • Supporting Resource Mobilization and Strategic Partnerships efforts, advising and guiding the country office on new and emerging partnerships.
  • Delegate authority to the Head of Office, as and when necessary, to ensure day-to-day management of the office and effective implementation of UNFPA programmes
  • Conducting performance appraisal of the Head of Office, whilst seeking the inputs from the UN Resident Coordinator on Head of Office's contribution as a UNCT member.
  • Providing guidance on creating an agile, collaborative, and innovative environment for all staff to thrive.
  • Ensure commitment of all staff to environmentally responsible behaviour and adherence to the UN Leadership Framework.

 

As UNFPA Resident Representative, you would be responsible for:

 

A.     Strategic direction, planning and management

  • Lead the positioning of UNFPA mandate in the country on the basis of global, regional and national policies and strategies.
  • Lead UNFPA's active involvement in the UN Reform Agenda, with particular reference to the new Resident Coordinator's system, UN Country Team, Activities to achieve the Sustainable Development Goals, Common Country Assessment and UN Sustainable Development Cooperation Framework, country level actions related to the common chapter of UNFPA Strategic plan, as well as Business Operations and common back offices related actions, new Management and Accountability Framework (MAF), etc;
  • Collaborate with the RC and UN system partners to strengthen UN system interagency coherence, collaboration, cooperation and harmonization of programming, common services, security and operations; engage in regular UNCT consultations, planning and decision-making processes.
  • Build inclusive institutional relationships with government counterparts, civil society, the private sector, the UN community, other international/national organizations, academia and bilaterals that enable co-creation and galvanize support for UNFPA's mandate
  • Promote and advocate for UNFPA's mandate in the national development agenda, and in the changing multi-lateral aid environment through multi-stakeholder engagement
  • Establish priorities for the work of the Country Office, in line with Cooperation Framework, regional and global UNFPA corporate priorities, including the ICPD plan of action and 2030 agenda.
  • Ensure that policies, programming tools, state-of-the-art technical expertise, and sound business practices are incorporated into UNFPA country operations in line with the corporate policies and procedures.
  • Lead and coordinate at country level UNFPA's direct involvement in and contribution to the development of the UN system-wide Humanitarian Needs Overview (HNO) and Humanitarian Response Plan (HRP). Ensure that UNFPA's humanitarian mandate and funding ask are included in HNOs and HRPs.
  • Lead and coordinate UNFPA's emergency and preparedness, response and recovery actions in-country to enable the Country Office in responding swiftly to sudden-onset and protracted crisis situations may they be caused by natural disasters and / or armed conflict.
  • Engage at the level of UNCT with assisting the host government with the implementation of the Sendai Framework on Disaster Risk Reduction at country level and with climate and disaster risk-informed planning and programmes of the Capacity for Disaster Reduction Initiative (CADRI) Partnership.
  • Actively participate in Security Management Team (SMT) meetings, ensure UNFPA's safety and security concerns are adequately addressed in local security management system.
  • Mainstream safety and security in all operations and activities, ensuring inclusion of direct security costs at the inception of new programmes/initiatives.
  • Ensure the safety and security of personnel and their eligible dependents in compliance with established UNSMS and UNFPA security policies and processes. 
  • Ensure that the CO has a functional Business Continuity Plan (BCP).
  • Mainstream environmental efficiency in all operations and activities, ensuring reduction of UNFPA Greenhouse Gas Emissions in line with the Strategy for Sustainability Management in the United Nations system 2020-2030.

 

B.    Management of Resources

  • Manage human resources, providing them with vision and strategic direction and motivation; fostering empowerment, learning and career management.
  • Demonstrate transparent leadership in the performance appraisal that supports a culture of growth and development, where good performance, as part of a team and the UN System, is incentivized and underperformers are held to account.
  • Attract and retain the highest calibre of personnel for the Country Office.
  • Set standards of performance and individual behaviours, and coach the team in achieving results according to the Country Office priorities.
  • Act as a role model by demonstrating the highest standards of conduct in accordance with Human Rights, International Law, the UN Leadership Framework, and other universal standards. Apply zero tolerance and proactively lead teams towards ethical compliance, especially as Conflicts of Interests and the Prevention of Sexual Exploitation and Abuse are concerned.
  • Manage resources entrusted to you to ensure effective and sustainable achievement of results, maximum value for money, and ethical achievement of efficiencies in programme and operations delivery.
  • Drive the formulation and implementation of a comprehensive resource mobilization and inclusive partnership strategy including donor relations and effective mobilisation of funds encompassing both regular development work as much as delivering UNFPA's mandate in humanitarian settings.
  • Coordinating and signing responsible for CERF (Central Emergency Response Fund) and Emergency Fund (EF) submissions, timely implementation and reporting to HQ on CERF and EF utilization.
  • Facilitate UNFPA's involvement in UN collective efforts in advancing Financing for Development through implementation of innovative financing modalities and joint programme modalities, as may be applicable to the country context.

 

C.    Programme Leadership and Representation

  • Provide leadership in development, and implementation of the organization's country level policy dialogue and programme, including delivery of technical assistance for capacity development and for humanitarian situations.
  • Engage national counterparts through effective advocacy of UNFPA's agenda; build support for programme objectives and create awareness of the role of ICPD issues in the overall development agenda and achievement of the Sustainable Development Goals.
  • Represent UNFPA within the inter-agency United Nations Country Team (UNCT) and the UN Humanitarian Country Team (HCT); support the UN Resident Coordinator (RC) as UNCT leader and Humanitarian Coordinator as HCT leader, promoting integration of population and development, prevention and response to Gender-based Violence (GBV), youth engagement, women empowerment and Sexual and Reproductive Health and Rights (SRHR) issues in the United Nations Sustainable Development Cooperation Framework and humanitarian agenda; contribute to the UN reform process including the triple nexus (Development, Humanitarian and Peace) within the UNCT context, where applicable.
  • Drive UNFPA accountability for the UN Flash Appeal / Humanitarian Response Plan and contribute actively to the achievement of the United Nations Sustainable Development Cooperation Framework (Cooperation Framework) common results, including through chairing/co-chairing UNCT Results Groups.
  • Initiate programme and technical support opportunities for South to South collaboration with other countries.
  • Proactively elevate country level issues that may negatively impact the delivery of UNFPA mandate to senior management.

 

D.  Programme Oversight and Coordination:

  • Drive the application of results-based management and quality assurance frameworks for the work of the Country Office.
  • Enforce financial and monitoring processes to ensure the Country Office complies with UNFPA policies and procedures, corporate requirements and audit recommendations.
  • Ensure Country Office compliance with policies and procedures to prevent and respond to sexual exploitation and abuse and sexual harassment.
  • Ensure compliance of the Country Office with all applicable regulations, rules, policies, procedures and directives.
  • Demonstrated knowledge of the 2030 agenda and how the ICPD programme of action links up with the Sustainable Development Goals.

 

E.    Carry out any other duties as may be required by the Regional Director.

 

Qualifications and Experience

 

Education: 

 

  • Postgraduate university degree in any of the following disciplines: Public Health, Medicine, Sociology, Demography, Gender, International Relations, International Development, Economics, Public Administration, Management or other related field.

 

Knowledge and Experience:

  • 15 years of increasingly responsible professional experience in public administration and international development at the international level.
  • Experience leading and managing complex development and humanitarian programmes in civil society organisations and/or the United Nations.
  • Current knowledge of issues of population and development, sexual and reproductive health, and their place in the development and humanitarian agenda.
  • Proven ability to lead a team, be accountable for assigned responsibilities, inspire its members, create space for learning and innovation, coach the team for demonstrable and high quality results and impact;  safe-guard the organization's ethics and values.
  • Experience at national and international level in advocacy and policy dialogue.
  • Political acumen.
  • Experience in media/communication with partners, and public information.
  • Experience in international development, particularly in the mandate of UNFPA and dedication to the principles of the United Nations.
  • Ability to create an agile environment, able to adapt to changing contexts.
  • Embrace appropriate risk to support innovation.
  • Ability to deal with and manage crisis situations, prioritizing safety and security of personnel as a high priority.
  • Strong influencing skills to engage with new partners around key elements of UNFPA's mandate.
  • Demonstrable management and field experience is essential, specifically in complex countries or humanitarian situations.
  • Demonstrated ability to anticipate changing corporate priorities, and develops new partnerships in innovative ways, specifically with private sector and civil society.
  • Demonstrated ability to involve key stakeholders when making critical decisions.
  • Demonstrated ability to look at the external environment and successfully identify opportunities and initiatives.
  • Demonstrated ability to create an environment of evidence-based analysis, risk management, prioritization and timely decision-making.

 

Languages:

  • Fluency in English and French is mandatory.

 

Required Competencies

 

Values:

  • Exemplifying integrity
  • Demonstrating commitment to UNFPA and the UN system
  • Embracing diversity in all its forms
  • Embracing change

 

Core Competencies:

  • Achieving Results
  • Being Accountable
  • Developing and Applying Professional Expertise/Business Acumen
  • Thinking analytically and Strategically
  • Working in Teams/Managing Ourselves and our Relationships
  • Communicating for Impact.

 

Managerial Competencies:

  • Providing strategic focus
  • Engaging in internal/external partners and stakeholders
  • Leading, developing and empowering people, creating a culture of performance.
  • Making decisions and exercising judgment.

 

UN Leadership Characteristics:

  • Norm-based - grounded in UN norms and standards
  • Principled - defends norms and standards without discrimination, fear or favour
  • Inclusive of all personnel and stakeholders
  • Accountable
  • Multi-dimensional
  • Transformational
  • Collaborative
  • Self-applied - modelled in our own behaviour

 

UNFPA Work Environment

 

UNFPA provides a work environment that reflects the values of gender equality, teamwork, Embracing diversity in all its forms, integrity and a healthy balance of work and life.

 

We are committed to maintaining our balanced gender distribution and therefore encourage women to apply. UNFPA promotes equal opportunities for all including persons with disabilities.  UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.
 

Compensation and Benefits

 

This position offers an attractive remuneration package commensurate with the level of the post.   The package includes a competitive net salary plus cost of living adjustment, housing allowance, home leave, health insurance and other benefits.
 

 

 

 

 ________________________________________________________________________

This is how cinfo can support you in the application process for this specific position:

  • Before you apply for this position: Improve your application documents by registering for a Job Application Support.
  • After you have applied for this position: Swiss nationals are welcome to share a copy (PDF) of their application, as well as of this vacancy with recruitment@cinfo.ch. We inform our partners from the respective organisation and the Swiss Government about qualified applications.
  • When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. 

Interested in a career with multilateral institutions? Read more:  

Working with the United Nations 
Working with International Financial Institutions 
For Swiss nationals 

____________________________________________________________________________________ 

MORE DETAILS

Expiry date: 05/08/2021

Job type: Staff (Permanent and Fixed Term)

Duration: 1 year

More details

Will manage other people: Yes

Type of contract: Staff (Permanent and Fixed Term)

Macro-area: Sub-Saharan Africa

Level of experience: Senior Professional, more than 5 years

Type of organisation: Multilateral Organisations

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UNFPA Work Environment: UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click [here](https://www.unfpa.org/diversity-equity-inclusion) to learn more.   Disclaimer: Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.  UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.  Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment. To view the complete job description and apply to this position, click "Apply Now" below.   This is how cinfo can support you in the application process for this specific position:  - Application preparation: Before you apply for this position: Improve your application documents by registering for a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation). Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).  - Interview preparation: When invited to the interview: Prepare for the interview by registering for a [Job Application Support](http://www.cinfo.ch/en/job-application-support).  - Additional services for  Swiss nationals who get invited to  the selection process (written test, interview, assessment centre, etc.):  - Let us know by writing to recruitment@cinfo.ch. We flag matching applications to HR partners and SDC/SECO for visibility.  - Benefit from free interview/assessment preparation by registering here: [Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations](https://www.cinfo.ch/en/individuals/find-a-job/positioning-swiss-nationals-in-multilateral-organisations/interview-and-assessment-centre-preparation-for-jobs-in-multilateral-organisations). Our coaches stand ready to help prepare for upcoming interview/assessment centre.​ 
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28/03/2024 - 09/04/2024
New!

Platforms and Services Specialist - P4

United States of America, New York, New York - United Nations Population Fund empImg

The Position: The Platforms and Services Specialist will take the lead in overseeing and managing IT end user services, global networks and on-premise equipment. You will be a senior member of the team, working closely with internal team members and outsourced providers to ensure reliable, secure and cost effective operation of UNFPA's global infrastructure, recognizing the importance of service oriented delivery to our global users. You will report directly to the section chief.   How you can make a difference: UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  UNFPA's strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to "build forward better", while addressing the negative impacts of the Covid-19 pandemic on women's and girls' access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals. In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction. UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.   Job Purpose: UNFPA operates an global IT infrastructure with users across the globe requiring coordinated, reliable and secure connectivity, end user devices and support. The Platforms and Services Specialist will be the lead in overseeing the efficient and secure operation of a diverse range of IT platforms and services that are critical to UNFPA's global operations. You will provide strategic direction, manage a team of technical professionals, and collaborate with stakeholders across the organization to ensure IT infrastructure and services support UNFPA's mission and strategic goals. You would be responsible for: The Platforms and Services Specialist is responsible for overseeing and managing IT end-user services, global networks, and on-premise data center(s). This will have a particular focus on ensuring smooth experience for users across collaboration tools, productivity tools and end points. You will be a senior member of the team, expected to ensure that solutions across technical areas are aligned. You will be working closely with IT team members as well as vendors, partners and decentralized IT focal points in our regional, country and liaison offices.   A. End User Services: - Oversee the design and operation of HQ and global end user support, including desk-side support, remote support and conferencing support as needed - Oversee the design and operation of global standards, procedures and technologies for personal computing devices (laptops, phones, tablets etc), software installation and patch management; - Oversee the design and operation of global communication and collaboration platforms for information workers. This encompasses global conferencing and online meeting services, productivity suite tools as well as global communication communications including mail; Instant messaging; Social communities; Audio conferencing; Video conferencing; Standard telephone; - Oversee the design and operation of secure and reliable network access services for end users both on premise and for remote access; - Oversee and ensure the provision of outstanding IT customer service to internal end users B. Global Networks and on-premise Data Center: - Oversee the design and operation of the HQ and global network to provide a reliable and secure network infrastructure used to deliver telecommunications services including voice, video and high speed data; - Oversee the data network, including domain services, internet connectivity, edge solutions / load balancing, virtual private networks, and voice network infrastructure. - Proactively identify and address potential security threats and vulnerabilities. - Research emerging technologies and make appropriate recommendations to improve network performance, security and reliability. - Manage and maintain the limited on premise data center ensuring high availability and performance for services that still need to be on-premise. - Set standards for equipment in the limited on premise server rooms in field offices. C. T4D advisory services related to Census: - Contribute to UNFPA programmes supporting Census activities including advisory services related to design and implementation of networks and end user devices for Census projects. D. Leadership & Management: - Lead and inspire a team of IT professionals, providing coaching, mentoring, and performance management. - Build and maintain strong relationships with stakeholders across the organization, including program teams, senior management, and external partners. - Monitor and report on key performance indicators (KPIs) for IT platforms and services. - Manage and oversee IT projects including new system implementations and system upgrades; - Develop and implement ICT policies and standards including architecture, disaster recovery, procurement and service provision; - Manage procurement strategy of computers and hardware, and maintenance of license and asset management process and systems; - Negotiate and set Service Level Objectives and Agreements (SLOs and SLAs) with partners, vendors and business units, as appropriate; - Select and manage external vendors and contractors; negotiate and maintain ongoing contracts; - Contribute technical inputs to the development of corporate ICT strategy and annual work plans to meet the organization's business goals and information technology requirements; - Coordinate with UNFPA country offices to guide and ensure the implementation of ICT standards, quality control and change management globally. Ensure regular network and knowledge sharing meetings. E. Carry out any other duties as may be required by UNFPA leadership.    Qualifications and Experience:  Education:   - Advanced university degree in Information Technology, Business Administration or related discipline.  - A first-level university degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.     Knowledge and Experience:  - 7 years of specialized relevant experience is required related to delivering global IT services in a highly decentralized environment; - IT infrastructure and operations management. - Proven experience managing a team of IT professionals. - Strong understanding of IT best practices and security standards. - Excellent communication, interpersonal, and leadership skills. - Experience working in a multicultural environment. - Experience with UN entities in ICT projects is desirable. Languages:  Fluency in English; knowledge of other official UN languages, preferably French and/or Spanish, is desirable.  Required Competencies:  Values: - Exemplifying integrity,  - Demonstrating commitment to UNFPA and the UN system,  - Embracing cultural diversity,  - Embracing change   Core Competencies:  - Achieving results, - Being accountable, - Developing and applying professional expertise/business acumen, - Thinking analytically and strategically, - Working in teams/managing ourselves and our relationships, - Communicating for impact    Functional Competencies: - Developing ICT standards and applications - Manage information and workflows - Planning, organizing and multitasking   Compensation and Benefits:  This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.   UNFPA Work Environment: UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click [here](https://www.unfpa.org/diversity-equity-inclusion) to learn more. Disclaimer: Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.  UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.  Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment. To view the complete job description and apply to this position, click "Apply Now" below.   This is how cinfo can support you in the application process for this specific position:  - Application preparation: Before you apply for this position: Improve your application documents by registering for a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation). Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).  - Interview preparation: When invited to the interview: Prepare for the interview by registering for a [Job Application Support](http://www.cinfo.ch/en/job-application-support).  - Additional services for  Swiss nationals who get invited to  the selection process (written test, interview, assessment centre, etc.):  - Let us know by writing to recruitment@cinfo.ch. We flag matching applications to HR partners and SDC/SECO for visibility.  - Benefit from free interview/assessment preparation by registering here: [Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations](https://www.cinfo.ch/en/individuals/find-a-job/positioning-swiss-nationals-in-multilateral-organisations/interview-and-assessment-centre-preparation-for-jobs-in-multilateral-organisations). Our coaches stand ready to help prepare for upcoming interview/assessment centre.​ 
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28/03/2024 - 09/04/2024
New!

CRM Specialist, Information Technology Solutions Office (ITSO) - P3

United States of America, New York, New York - United Nations Population Fund empImg

The Position: The CRM Specialist is responsible for managing small to complex projects related to Customer Relationship Management (CRM) information systems. This role is part system administrator, part business analyst, and part project and product manager. You will work closely with business representatives to analyze needs and propose solutions as well as working with implementation partners to continuously enhance UNFPA CRM solutions. You will report directly to the Chief, Corporate Digital Solutions.   How you can make a difference: UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  UNFPA's strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to "build forward better", while addressing the negative impacts of the Covid-19 pandemic on women's and girls' access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals. In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction. UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results. Job Purpose: In 2023, UNFPA launched several digital solutions under the umbrella of the UNFPA Institutional and Individual CRM architecture mainly based on two Salesforce products: Sales Cloud and Marketing Cloud. The CRM Specialist will be the lead in ensuring existing and future business needs are met and will ensure UNFPA evolves, enhances, and maintains the solution in line with the growing scope, demand, and digital opportunities within the Business area. You would be responsible for: The CRM Specialist is responsible for managing small to complex projects related to Customer Relationship Management (CRM) information systems. You will work closely with business representatives to support the day-to-day configuration, support, maintenance, and improvement of the CRM solutions as well as to work with internal and external resources for the design, development, deployment, and continuous improvements of further functionalities.   A. Business analysis, product management - Work with internal business stakeholders to define business requirements, review processes, and related business rules - Analyze business scenarios and identify opportunities for improvement through automation, system enhancements, ERP integration, and/or process changes - Conduct Fit/GAP analysis, process mapping, root-cause analysis and requirements gathering - Work with internal and external stakeholders on the functional and technical study for cross-cutting business processes review and integration envisioning with external systems, such as ERP, Contracts Management, and the Planning modules; - Develop functional specifications and high-level prototypes - Provide strategic inputs and best practices on CRM to ITSO management and UNFPA's functional units, from experience within the non-profit and, preferably, the UN system - Create, communicate, update, and realize the CRM project roadmap in coordination with internal and external resources B. Continuous Improvements of Salesforce CRM modules and related applications - Serve as the primary custodian of CRM solutions of UNFPA, including Salesforce Sales Cloud, Marketing Cloud, Sprout Social, and other related applications - Depending on scope and complexity, either conduct smaller configuration changes or work with implementation partner(s) for larger initiatives - Conduct or oversee the design, development, and configuration of modules, interfaces, and reports/dashboards based on functional requirements - Stay abreast of new and changed functionality in Salesforce CRM modules, analyze the impact of regular releases, and advise businesses on improvement opportunities in new or changed features and modules  - Liaise between business units, IT team, and vendor(s)/partners to articulate processes and procedures, implement project tasks, and recommend improvements to the CRM system - Analyze data contained in CRM databases, provide regular or ad hoc data imports and extracts, and develop custom reports C. Support, Change Management, and documentation - Investigate and resolve application functionality-related issues and provide support for issues and matters surrounding system utilization, functionality, and data; - As needed, liaise with first-level support as well as the specialized maintenance team to ensure the resolution of issues - Based on lessons learned, makes recommendations for enhancements and improvements  - Preparation and execution of test and training plans for new or changed configurations - Develop product documentation including user guides and implementation guides - Foster the growth of CRM solutions usage and value across the organization by working with the internal business stakeholders to increase internal capabilities and digital tools awareness. D. Carry out any other duties as may be required by UNFPA leadership.  Qualifications and Experience:  Education:   - Advanced university degree in Information Technology, Business Administration, or related discipline.  - A first-level university degree in combination with 2 additional years of qualifying experience and additional Salesforce certifications may be accepted in lieu of the advanced university degree.   Knowledge and Experience:  - Minimum 5 years of relevant experience.  - Specialized relevant experience with CRM systems: experience with big Salesforce (Sales Cloud and/or Marketing Cloud) implementation projects for international organizations is an asset. - In-depth knowledge of Salesforce CRM: Salesforce certifications in the area of Marketing and Sales Cloud are desirable. - Experience assisting in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs) functional configuration, testing, and client user training. - Excellent communication skills and experience presenting CRM  processes to business/process owners - Strong analytical skills, ability to supervise staff, ability to work under pressure and prioritize tasks - Experience with UN entities in ICT projects is desirable. Languages:  Fluency in English; knowledge of other official UN languages, preferably French and/or Spanish, is desirable.    Required Competencies:  Values: - Exemplifying integrity,  - Demonstrating commitment to UNFPA and the UN system,  - Embracing cultural diversity,  - Embracing change   Core Competencies:  - Achieving results, - Being accountable, - Developing and applying professional expertise/business acumen, - Thinking analytically and strategically, - Working in teams/managing ourselves and our relationships, - Communicating for impact    Functional Competencies: - Developing ICT standards and applications - Manage information and workflows - Planning, organizing, and multitasking   Compensation and Benefits:  This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable. UNFPA Work Environment: UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click [here](https://www.unfpa.org/diversity-equity-inclusion) to learn more. Disclaimer: Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.  UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.  Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment. To view the complete job description and apply to this position, click "Apply Now" below.   This is how cinfo can support you in the application process for this specific position:  - Application preparation: Before you apply for this position: Improve your application documents by registering for a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation). Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).  - Interview preparation: When invited to the interview: Prepare for the interview by registering for a [Job Application Support](http://www.cinfo.ch/en/job-application-support).  - Additional services for  Swiss nationals who get invited to  the selection process (written test, interview, assessment centre, etc.):  - Let us know by writing to recruitment@cinfo.ch. We flag matching applications to HR partners and SDC/SECO for visibility.  - Benefit from free interview/assessment preparation by registering here: [Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations](https://www.cinfo.ch/en/individuals/find-a-job/positioning-swiss-nationals-in-multilateral-organisations/interview-and-assessment-centre-preparation-for-jobs-in-multilateral-organisations). Our coaches stand ready to help prepare for upcoming interview/assessment centre.​ 
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28/03/2024 - 09/04/2024
New!

Procurement Specialist - P3

United States of America, New York, New York - United Nations Development Programme empImg

Background Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and [inspiring stories.](https://www.undp.org/careers)   UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. The Bureau for Management Services (BMS) is the central operations Bureau in UNDP that supports the Organization in the provision of management services. Drawing on client needs, user experience, sound analytics, and a risk-informed approach, BMS provides policy, oversight, advisory and transactional services, and solutions for UNDP to deliver fully integrated development solutions. In doing so, BMS keeps pace with the evolving needs and expectations of development partners and international best practice through strengthening and innovating business operations. In line with UNDP's Strategic Plan, BMS aims to provide effective, improved and customer-focused procurement services to clients both internal and external to UNDP. UNDP's corporate procurement functions lie within the Office of Procurement (OP).     The Office of Procurement is responsible for the development of procurement policy, corporate procurement services, procurement advisory services, as well as strategic procurement services to Country Offices and Central Bureaus. In addition, OP provides capacity building to the UNDP global procurement function.  OP supports UNDP's programme delivery in line with UNDP's Strategic Plan 2022-2025 and follows best practices in public sustainable procurement and the rules and regulations of UNDP, the accountability framework, while ensuring appropriate risk management for UNDP.   We are a global team based in New York (USA), Copenhagen (Denmark) and in Cyberjaya (Malaysia), with additional Regional Procurement Specialists located in each Bureau Hub (Panama, Addis Ababa, Amman, Istanbul and Bangkok). The Central Procurement Team (CPT), of the Office of Procurement based in New York, provides procurement support services for UNDP business units by centrally coordinating all procurement transactions over $10K. It serves central bureaus within UNDP to ensure cost and time efficiency, required compliance and added value to clients.  Those central bureaus identify procurement needs and make decisions, while CPT provides procurement services and guides the client through the process and decides on the best sourcing strategy. Routing procurement requests through CPT will lead to a quicker turn-around time, and a higher quality, cost-effective outcome.   Duties and Responsibilities Under the overall guidance and supervision of the Team Leader, CPT, the Procurement Specialist is responsible for management of procurement portfolio for CPT and effective delivery of required services assuring the best value for money. He/she acts as a 'one-stop shop' for all procurement requirements of CPT. He/she manages various procurement related projects and provides solutions to a wide spectrum of complex issues related to procurement. He/she promotes a collaborative, client-focused, quality and results-oriented approach in the Unit. The Procurement Specialist works in close collaboration with the other members of the CPT team, colleagues in Office of Procurement and BMS, and other external stakeholders on related functional matters. He/she is expected to be able to manage projects with a notorious level of autonomy, ensuring quality in the process and outcomes. The key results have an impact on the overall Unit's efficiency in procurement management and success in establishment and implementation of operational strategies. Strategic approach to procurement, establishment and implementation of the monitoring and control system, timely and appropriate delivery of services, introduction of e-procurement ensures client satisfaction and overall timely delivery of UNDP programmes and projects. UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.   1.   Ensures elaboration and implementation of operational strategies focusing on achievement of the following results: - Full compliance of procurement activities with UN/UNDP rules, regulations, policies and strategies; elaboration of the effective internal control, proper design and functioning of a client-oriented procurement management system. - Procurement business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in Procurement, control of the workflows in the Procurement Unit, harmonization of the workflows in the office. - Elaboration and implementation of cost saving and reduction strategies. - Conceptualization, elaboration and implementation of contract strategy in the Unit including tendering processes and evaluation, contractor appraisal, evaluation and negotiation of offers, management of the contract and contractor, legal considerations and payment conditions, risk assessment. - Conceptualization, elaboration and implementation of strategic procurement in the Unit including sourcing strategy supplier selection and evaluation, quality management, customer relationship management, e-procurement introduction and promotion, performance measurement. - Establishment of Long-Term Agreements for complex goods and services.  - Participate in periodic meetings of the office and of the Unit in order to provide prompt and timely advice in the planning of resources and activities. 2.   Ensures efficient management of procurement processes for the clients focusing on achievement of the  following results: - Timely and proper preparation of procurement plans for the office and projects, establishment of the deadlines and monitoring of their implementation. Act as the client's focal point on procurement plans, coordinate workload among CPT teams, work closely with client to develop the best souring strategies and in line with the procurement plans and ensures best interest of UNDP.   - Establishment and implementation of proper monitoring system and control of procurement processes for goods, services, as well as individual consultants including organization of RFQ, ITB or RFP, receipt and evaluation of quotations, review of bids/proposals/CVs, interviews, negotiation of certain conditions of contracts in full compliance with UNDP rules and regulation.  - Certification of submissions to the Contract, Asset and Procurement Committee (CAP) and Advisory Committee on Procurement (ACP). - Proactive Management of procurement contracts and Quantum related processes.  - Elaboration and implementation of the internal control system which ensures that Purchase Orders (PO) are duly prepared and dispatched. Timely corrective actions on POs with budget check errors and other problems. - Management of the implementation of the procurement processes monitoring system and mechanisms to  eliminate deficiencies in procurement. - Establishment and implementation of harmonized procurement services and elaboration of proposals on common services, introduction and management of joint procurement for the UN Agencies in line with the UN reform. - Development and management of the rosters of suppliers, elaboration of supplier selection and evaluation, quality and performance measurement mechanisms.  - Support in the different activities that are assigned by the Office of Procurement Director or the Chief of the Central Procurement Unit that relate to the procurement unit.  3.   Ensures introduction and implementation of sourcing strategy and e-procurement tools - Implementation of the strategic procurement in CPT and clients including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement introduction and promotion, performance measurement. - Development and management of the rosters of suppliers, elaboration of supplier selection and evaluation, quality and performance measurement mechanisms. - Implementation of activities for establishment of Long-Term Agreements with vendors.  - Management of e-procurement module. 4.   Ensures facilitation of knowledge building and knowledge sharing in the Unit focusing on achievement of the following results: - Organization of training for the operations/projects and well as CPT staff on Procurement processes, best practices, coordinate clients training and capacity building in procurement and contract management. - Organization of trainings for the clients on Procurement on quarterly basis. - Synthesis of lessons learned and best practices in Procurement, processes, and support CPT in the digitalization process. - Sound contributions to knowledge networks and communities of practice. - Review procurement cases before submitted to oversight committees to ensure quality check, value for money, and consistency and increase the quality assurances for CPT. Develop checklists and training materials to support the continues monitoring of CPT quality assurances.  The incumbent performs other duties within their functional profile as deemed necessary for the efficient  functioning of the Office and the Organization.   Competencies  Core Competencies - UNDP Core Competencies can be found [here](https://www.undp.org/sites/g/files/zskgke326/files/2021-12/CoreBehaviouralCompetencies.pdf). - Achieve Results - LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact   - Think Innovatively - LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems  - Learn Continuously - LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences  - Adapt with Agility - LEVEL 3: Proactively initiate and champion change, manage multiple competing demands   - Act with Determination   - LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results  - Engage and Partner - LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration - Enable Diversity and Inclusion- LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity    Cross-Functional & Technical competencies    Business Direction and Strategy - System Thinking:      - Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.  Business Management   - Portfolio Management: - Ability to select, prioritize and control the organization's programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment Ethics - UN policy knowledge - ethics: - Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity Procurement - Procurement management:    - The ability to acquire goods, services or works from an outside external source Procurement: - Procurement management - The ability to acquire goods, services or works from an outside external source - Strategic Sourcing - Knowledge of strategic sourcing concepts, principles and methods, and ability to apply this to strategic and/or practical situations - Supplier/relationship management - Knowledge of supplier management concepts, principles and methods, and ability to apply this to strategic and/or practical situations - Contract Management - Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations   Required Skills and Experience Education: - Advanced university degree (Master's degree or equivalent) in business administration, procurement, logistics, supply chain management, public administration, commerce, engineering, law or a related field is required or   - A first-level university degree (bachelor's degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.  - Chartered Institute of Procurement and Supply (CIPS) qualification Level 4 is a requirement for this position. If this qualification has not been acquired at the time of application, it should be obtained within one year of recruitment. For the purpose of this recruitment process, applicants are required to have a minimum of CIPS Level 3 qualification at the time of application.   Experience: - A minimum of five (5) years  (with master's degree) or seven (7) years (with bachelor's degree) of progressively responsible experience in procurement, contract management, contract administration, logistics/supply chain management or related area is required.  - At least two (2) years of direct experience in procurement management is required. - Relevant experience in international operations, international organizations specially working with developing countries is highly desirable.   - Experience in all phases of high-value procurement operations is desirable.  - Experience in UN/UNDP Enterprise Resource Planning (ERP) systems is an added advantage  - Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of web-based management systems including SharePoint, database and e-commerce is required - At least 2 years supervisory role in managing procurement team is added advantage Language: - Fluency in English is required. Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.   Disclaimer [Important information for US Permanent Residents ('Green Card' holders)](https://jobs.undp.org/cj_us_permanent_card_holders.cfm)  Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.  UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.   Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.   Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.   UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.   Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.   This is how cinfo can support you in the application process for this specific position: - Application preparation: Before you apply for this position: Improve your application documents by registering for a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation). Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost). - Interview preparation: When invited to the interview: Prepare for the interview by registering for a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation). - Additional services for  Swiss nationals who get invited to the selection process (written test, interview, assessment centre, etc.): - Let us know by writing to recruitment@cinfo.ch. We flag matching applications to HR partners and SDC/SECO for visibility. - Benefit from free interview/assessment preparation by registering here : [Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations](https://www.cinfo.ch/en/individuals/find-a-job/positioning-swiss-nationals-in-multilateral-organisations/interview-and-assessment-centre-preparation-for-jobs-in-multilateral-organisations). Our coaches stand ready to help prepare for upcoming interview/assessment centre.
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28/03/2024 - 04/04/2024
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