Date of last update: 01/02/2022 2022-02-01
IFC, a member of the World Bank Group, is the largest global development institution focused exclusively on the private sector in developing countries.
We utilize and leverage our products and servicesas well as products and services of other institutions in the World Bank Groupto provide development solutions customized to meet clients' needs. We apply our financial resources, technical expertise, global experience, and innovative thinking to help our partners overcome financial, operational, and political challenges.
Clients view IFC as a provider and mobilizer of scarce capital, knowledge, and long-term partnerships that can help address critical constraints in areas such as finance, infrastructure, employee skills, and the regulatory environment.
IFC is also a leading mobilizer of third-party resources for its projects. Our willingness to engage in difficult environments and our leadership in crowding-in private finance enable us to extend our footprint and have a development impact well beyond our direct resources.
For more information, visit www.ifc.org
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IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2021, IFC committed a record $31.5 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of the COVID-19 pandemic. For more information, visit www.ifc.org
About the Global Procurement (CBAPC) team
The Procurement Coordination Team within CBA (CBAPC) strives to provide best value in procurement for the IFC. With a global presence, it oversees and coordinates procurement activities and client support to ensure compliance with procurement policies and procedures and efficient effective procurement strategies. The team uses its in-depth knowledge of the IFC business operations and local markets, to provide day-to-day support. IFC procures both for its own account (administrative procurement) and for its projects (operational procurement for Investment and Advisory Services).
About the Global Real Estate and Facilities (CBAFM) team
CBAFM is the IFC's real estate and facilities management team and is a global team of real estate professionals focused on the strategic management of a portfolio of owned and leased properties across 6 continents, in over 100 locations, and with more than 2.2 million square feet of space under management. IFC's single-building headquarters in Washington, DC is approximately one-half of that portfolio.
Role and Responsibilities
IFC is seeking a Washington, DC based Contracts, Compliance and Program Professional to join the procurement team for daily leadership, supervision and management of personnel and contracts, subcontracts, compliance, operations, configuration management, quality assurance and contract close-out processes for multiple services, construction contracts, and related subcontracts. The selected candidate can ensure effective contract cradle-to-grave performance by interpreting contract requirements, managing risk and monitoring service delivery. This role will augment our existing CBAPC and CBAFM HQ teams and act adjacent to them.
The selected candidate will be highly adept at defining and implementing procurement and contract management best practices, standards, processes, and tools to achieve objectives and goals. They will have a proven track record of crafting and executing strategies that reduce costs, Identify, prioritize, and resolve issues to optimize resources and reduce risks. A keen sense of business needs with exceptional aptitude for managing large-scale service procurement and contracts and projects from inception to completion is expected, as is the ability to leverage strong analytic skills, execute collaboratively, and act with decisive leadership to capitalize on market opportunities.
This position requires a high degree of customer engagement with excellent people management, facilitation, and negotiation skills, as well as requisite complex contract management skills, schedule and budget management capabilities. This position demands a highly financial and analytic skillset with knowledge and experience in Integrated Facilities Management, Operations Management, Procurement, Contracts Audit, Financial Controllership and project audit and review. The Contract Manager will need a consultative mindset with strong presentation and organizational skills, must work well in a collaborative team, needs a "seek-to-understand" mindset, and should have proven abilities to influence and drive change.
Contracts, Compliance and Program Lead Responsibilities
Planning and Origination
• Provide guidance to teams located in Washington, DC and might include guidance to remote teams in country offices performing procurement and facilities management function.
• Carry out market research to identify sources of supply; identifies trend analysis and benchmarking in international markets
• Develop program requirements with internal clients, including but not limited to gathering, understanding, analyzing, and summarizing operational business needs
• Manage the preparation of service specifications, procurement documents, and contract management documents
• Collaborate with client teams to determine the scope of required resources to in order draft terms of references
• Develop evaluation criteria to differentiate offerors within the request for proposal (RFP) process
• In coordination with colleagues, manage key third-party vendor contractual relationships
Contracts Management, Monitoring, and Control
• Draft Key Performance Indicators (KPI's), managing delivery against KPI's, evaluating/auditing delivery of KPI's and scorecard control.
• Build a strong supplier relationship and performance management process (SRPM) given the requirements for KPI monitoring and the complexity of IFC's contracts.
• Managing large and complex integrated service providers with multiple service lines across a large physical footprint.
• Coordinate delivery and execution with multiple internal and external service providers, including but not limited to finance, controllership and budget staff, other procurement staff, IT specialists, janitorial, security providers, architects, building engineers, landlords, general contractors, furniture providers, et al.
• Understand stakeholder expectations and concerns and help manage/adapt efforts to meet varying stakeholder requirements
• Guide and coach internal clients through complex contractual arrangements related to operations and facilities management, with emphasis on policies, contractual compliance, guidelines, and standards
• Enable understanding with clients of budget implications related to potential change order requests
• Perform ongoing analyses of work and/or processes
• Track work progress against contractual performance requirements
• Manage "Lessons Learned" gathering, documentation, and repository for future quality control and continuous improvement
• Collaborate with sustainability, risk, legal, and other business partners
Procurement Skills and Activities
• Serve as a subject matter expert on joint IBRD/IFC procurement initiatives
• Demonstrate experience in market research, strategy development, RFI/RFP/Bid preparation, contract negotiations, gaining consensus on award decisions, and launching contracts
• Identify potential risks, challenges, and opportunities within the facilities/property management category
• Plan and execute project timelines for assigned contracts with minimal oversight, maintaining with accuracy the contracting work plan and contracting details.
• Maintain supplier and IFC relationships during the sourcing process, through supplier business reviews, and via day-to-day performance monitoring
• Seek and identify efficiency gains in relationships with contractors
• Ensure proper financial controls are in place and in accordance with WBG policies
• Knowledge of SAP ERP system is an advantage
Selection Criteria
• Experience in drafting Key Performance Indicators (KPI's), managing delivery against KPI's, evaluating/auditing delivery of KPI's.
• Strong supplier relationship and performance management (SRPM) experience across multiple and complex contacts.
• Experience in Contracts management for corporate facility/property/real estate operations management, workplace strategy, architecture, consulting, design, construction, and move management
• In-depth experience in sourcing and procurement for integrated facility/property/real estate management services and in construction, fit-out and renovation categories for large facilities >300,000 square feet
• MA/MS in Procurement, Business Administration, Law, or other relevant discipline
• Nationally/ internationally recognized professional certification (CPSM, CIPS or equivalent), coupled with courses/certificates in procurement, or equivalent combination of education and experience
• Minimum of 10 years relevant corporate experience, particularly working in large multicultural environments
• Minimum of 7 years of experience conducting procurement, sourcing and category management work across operations and facility/property/real estate management categories
• Extensive experience developing category strategies which incorporate industry benchmarks
• Proven experience assessing local market conditions and providing guidance to internal stakeholders
• Experience in capacity building techniques in procurement, sourcing and category management
• Proven experience in negotiation and/or management of complex contract terms and conditions (e.g. international regulations, technology issues, data privacy, indemnification, intellectual property, cultural issues, assignment, contract termination, etc.)
• Working knowledge of operations research and quantitative methods to measure supplier capacities and systems which produce and deliver goods and services as proposed
• Extensive knowledge of and experience in applying public/private sector procurement procedures and practices, with good understanding of sources of supply, market trends, pricing, etc.
• Strong project management and dispute resolution skillset
• Demonstrated executive presence and poise, with ability to interact effectively with senior management as well as various levels of staff and management across the organization
• Experience in managing large complex multi-disciplinary operations and facilities management contracts
• Strong reporting and presentation skills (ability to take complex data and processes and simplify it for reporting purposes)
• Strong time management skills and demonstrated ability to meet deadlines.
• Demonstrated ability to function in a fast paced, ambiguous environment working with multiple and diverse responsibilities
• Demonstrated organizational acumen with high degree of emotional intelligence and ability to remain composed under stress
• Excellent relationship management skills with experience interacting across internal and external leaders, clients, and vendors
• Ability to interpret qualitative and quantitative research data and synthesize into meaningful and actionable recommendations
• Ability to effectively communicate technical and nontechnical information to levels across the organization
• Involvement with relevant industry organizations and knowledge of key thought leadership
• Flexibility to work both independently and cooperatively in an agile environment, including virtual collaboration with remote colleagues
• Energetic, creative, and willing to work hard in a fast-paced environment
• Ability to motivate others and foster teamwork
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
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Type of contract: Staff (Permanent and Fixed Term)
Macro-area: Multiple
Level of experience: Senior Professional, more than 5 years
Area of work Definition: Banking and Finance
Type of organisation: Multilateral Organisations