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Join MSF OCG as a LIGO Workday Support – Single Point of Contact (SPOC)!We are looking for passionate candidates ready to contribute to our humanitarian mission.Below, you will find the job details and the qualifications we are looking for.Inclusivity and Diversity at MSFDo your qualifications and experience not exactly match all requirements of the job?At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.Context & missionMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.The purpose is to ensure first level support and coordination of all LIGO Workday requests for OCG users, acting as the single point of contact, contributing to a smooth Go Live and early RUN phase by resolving simple issues, coordinating more complex requests, and supporting user autonomy through clear communication and knowledge sharing.Tasks & Responsibilities Act as the single point of contact (SPOC) for all LIGO Workday support requests from OCG users, ensuring structured intake and traceability of requests.Provide first‑level functional support on LIGO Workday by answering user questions, resolving simple incidents, and guiding users on standard processes and usage.Analyse, qualify, and route support requests to the appropriate internal stakeholders, LIGO global roles, or external consultants for more complex (Level 2 / Level 3) issues.Coordinate and follow up on support tickets, ensuring timely resolution, user communication, and escalation when required.Update and maintain chatbot content (Q&A) for OCG users prior to and after Go‑Live, reflecting OCG‑specific processes, functional differences, and modules not used by other entities (e.g. Talent).Contribute to user enablement and knowledge sharing by documenting recurring questions, supporting the development of user guidance, and promoting self‑service solutions.Support the Go‑Live and transition to RUN by monitoring support trends, reporting on recurring issues, and contributing to continuous improvement of support processes.Your profileEducationEssential:Tertiary degree or equivalent professional experienceDesired:Education in HR, Business Administration, Information Systems or related fieldBExperienceEssential:Experience in user support, helpdesk, or application supportExperience working with end users and supporting people in an operational environmentExperience with HR processes and/or HRIS toolsDesired:Exposure to Workday or similar enterprise applicationsExperience supporting system deployment or Go Live phasesLanguagesEssential:English and French are the working languages at MSF Switzerland headquarters. Minimum requirements for this specific position are B2Desired:Knowledge of Arabic or Spanish is considered an advantageKnowledge & ExpertiseUnderstanding of HR processes and user workflowsAbility to analyse requests and identify appropriate resolution pathsFamiliarity with ticketing tools and support workflowsAwareness of data protection and confidentiality principlesAbility to document procedures and user guidance clearly Behavioral & Managerial CompetenciesCommitment to MSF Principles and Values including MSF Behavioural CommitmentsExcellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes.Strong communication and interpersonal skillsService‑oriented mindsetAbility to prioritise and manage multiple requestsAnalytical and problem‑solving skillsCollaborative attitude and willingness to share knowledgeAbility to work under pressure during Go‑Live and early RUN phases.Terms of employmentPart to full-time position (from 60 to 100%) (24-40h/week)Fixed-term contract, 10 monthsWorking place: Geneva, SwitzerlandIdeal start date: As Soon As PossibleGross monthly salary (for 100%): from CHF 6'738.- to CHF 8'102.- (salary commensurate with equivalent experience and internal salary grid)Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.Relocation support available for eligible candidates.How to applyCandidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:CV (maximum 2 pages)Cover letter (maximum 1 page)Documents must be submitted in either English or French.The application deadline is March 29th, 2026.We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.APPLY HEREAll applications will be treated confidentially.Only shortlisted candidates will be contacted.Please note that we do not wish to use the services of recruitment or placement agencies.

Join MSF OCG as a Operational Human Resources Partner!We are looking for passionate candidates ready to contribute to our humanitarian mission.Below, you will find the job details and the qualifications we are looking for.Inclusivity and Diversity at MSFDo your qualifications and experience not exactly match all requirements of the job?At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.Context & missionMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.At the heart of the Operations Department of the Operational Center of Geneva (OCG), the "cells" are multidisciplinary teams of 7 to 8 experts (Program Manager, Deputy Program Manager, Polyvalent Medical Referent, Operational HR Partner (HROP), Operational Logistics Manager, Operational Finance Manager, Operational Communication Manager, Cell Assistant). The cells supervise and coordinate MSF's activities in several countries (the cell 4's current portfolio is: DRC, Chad, Iran) and are the direct interface between the headquarters and the field. Each member oversees a specific field of activity under the supervision (functional link) of a Program Manager and with a hierarchical link to the coordinator of the relevant department. The HROP centralizes and acts as a referent for mission's HR and administrative issues in front of the various HR units at HQ and other members of the cell, mission's Human Resources Coordinator (HRCo) or Head of Mission (HoM) and other MSF operational centers (OCs).Tasks & ResponsibilitiesAs a member if a multidisciplinary team (the cell), the HROP ensures that the HRCos have all they need to perform their role and to be responsible for the HR management in their missions. S/he advises and supports the HRCo and the HoM in the design, development, and implementation of mission's HR strategy in order to efficiently contribute to the achievement of mission's operational objectives. S/he mobilizes other HR units and services when a need in a specific support is identified or expressed by the mission. As a strategic partner of the operations and as a member of the cell, he/she participates in the definition of the objectives and the operational strategy of the missions supported by his/her cell and of the various HR units of the headquarters, while having a cross-functional vision of institutional challenges, a global vision of HR issues and a constant attention to the implementation of the OCG Strategic Plan. For the missions supported by his/her cell and in priority, he/she:Guides the HR coordinators in defining the mission's HR strategy.Supports HR coordinators in defining, adapting, developing, and overseeing the implementation of the mission's HR policies and ensure that they are consistent with the context, operational and institutional challenges, and the HR strategy.Provides technical expertise to the missions in terms of HRM and alerts of the HR issues that the missions could face while leaving latitude and room for maneuver to the mission to identify solutions adapted to the situations in the field in a spirit of empowerment of decisions and risk reduction.Accompanies the HRCo in making major decisions related to people management on the mission.Advises on the composition of the teams (size, expertise, diversity)Pays constant attention to the development of the members of the HR sector and the HR competencies present in the missions.Your profileEducationPreferably a degree in Human Resources/Management, Social Sciences, Humanitarian Law.Additional operational & HR MSF training an asset.ExperienceRecent experience (in the last 12 months) in the field as HRCo with MSF mandatory – minimum 12 months.Recent experience in the field as HRCo with OCG is an asset – minimum 12 months.Experience in the field as HRCo and HR manager in different countries with different operational challenges.Experience as a project coordinator is a plus.Mastery of MSF tools and HR fundamentalsExperience in creating HR development plans will be an asset.Experience in developing DEI actions and policies.LanguagesEnglish and French are the working languages of MSF Switzerland. Fluency (C1) in both English and French is required for this position (oral and written).Skills/ Personal AbilitiesConfirmed expertise in HRM.Solution oriented, strategic thinking and critical analysis.Analytical skills, ability to work with indicators and propose plans based on analysis.Leadership and team management skillsComputer skills: Windows 10, database, Excel (at the level of use of macros), Homere, Power BIAbility to build and develop diverse and inclusive teams.Negotiation skillsExcellent organizational, decision-making and communication skillsCapacity to work under pressure and to manage stress.Terms of employmentFull-time position 100% (40h/week)Mandated contract: 3-year term, renewable once, max 6 yearsWorking place: Geneva, Switzerland (regular field visits to the missions supported by the cell are mandatory).Ideal start date: As Soon As PossibleGross annual salary (for 100%): from CHF 102'180.- to CHF 116'484.- (salary commensurate with equivalent experience and internal salary grid)Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.Relocation package if moving from a different country to Switzerland.How to applyCandidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:CV (maximum 2 pages)Cover letter (maximum 1 page) should mention experience in managing a serious misbehavior in a team (Abuses, harassment).Documents must be submitted in either English or French.The application deadline is March 29th, 2026.We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.APPLY HEREAll applications will be treated confidentially.Only shortlisted candidates will be contacted.Please note that we do not wish to use the services of recruitment or placement agencies.

Job Offer(strictly no recruitment agencies)Join MSF OCG as an Operation Logistics Referent (RLO) – Polyvalent!We are looking for passionate candidates ready to contribute to our humanitarian mission.Below, you will find the job details and the qualifications we are looking for.Inclusivity and Diversity at MSFDo your qualifications and experience not exactly match all requirements of the job?At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.Context & missionMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.The RLO is a logistics referent detached to operations to assist an operational cell in all its missions support activities.  He/she primarily has a technical reference role, but his experience and understanding of operations makes him or her an important member of the cell involved in the management of operations, especially in the monitoring of mission security management and applied security aspects.The RLO Polyvalent is part of the Log Ops Team, and he/she is a support of the current RLO team.The RLO is hierarchically under head of operational logistics unit (RSLO) and under the management of Cell Program Manager (RP) when he (she) is working for a cell.  He /she is not dedicated to a single cell but will come to provide a support according to peak activities, surge of needs or replacement of the regular cell RLO.The RLO Polyvalent within the Log Ops team has 3 main scopes of responsibilities:As a polyvalent RLO, he (she) provides support to the emergency cell RLO during intensive activity phases (surge) or when replacement is needed (field mission, rest period, training, etc.)He (she) is providing support to a regular cell according to peaks of activity which require reinforced support from operational logistics.Within the RLO Team, he (she) brings his (her) skills and expertise during the development of activities capitalization work, practical tools, specific training content, protocols and procedures drafting, etc. ... he (she) will then have a so-called Back Office activity.Tasks & ResponsibilitiesAs a member of the LogOPS unit, he/she provides support to an operational Cell and therefore participates in the objectives and operational strategy by guaranteeing technical and logistical feasibility.He/she works in collaboration with the supply referent in Cell to anticipate and resolve issues related to the mission supply chains.He/she supervises technical and logistical activities and is responsible for the application of logistics fundamentals and logistics field tools.He/she anticipates the logistical and technical problems that missions may face and undertakes to resolve them.He/she promotes and facilitates the implementation of technical activities aimed at improving the impact of medical programs (Wash, Food and non-food distribution, hospital management, construction, etc.)He/she validates the technical aspects of the risk reduction policy. He/she is the guarantor of the availability, implementation, and management of all the necessary means, technics and logistics and associated human resources.He/she ensures the application of non-medical technical policies and quality standards, availability and reliability of items and systems. In support of the RP and ARP, He/she contributes to the analysis, monitoring and implementation of security and risk reduction measures.He/she ensures that the applied safety and security measures are implemented and respected.In collaboration with the ARP and RP, he/she organizes the monitoring and updates of mission security protocols, procedures, and manuals, and contributes to their development.He/she participates to the definition of EPREP logistics strategies in line with operational objectives.He/she is actively involved in the development of budgets and action plans.Specific Responsibilities:He /she will be requested in case of:Emergencies managed by the cellExploratory mission requiring special follow-up.Vertical activities generating a significant workload (vaccination campaign, food distribution, wash activity, shelters, etc.)Formalization and review of emergency preparedness plans (EPREP). This support is part of a collaboration between the RP/RMP and the Emergency unit.He /she guarantees a continuity of support to all cells. He/she the first-line backup of the RLO, of which it can take over – by delegation – all the responsibilities during absence, or only part of it.He /she is focal point concerning logistics practices within the emergency cell; contribute to closure intervention capitalization, E-cell logistics focal point for systems and tools, process and guidelines development, etc.He /she works on specific back-Office files, and he/she is the focal point for review of general logistics training content.  The RLO may be required to go on mission, at the request of a cell, with precise terms of reference. These missions may be of the following types:Field visitExploratory missionOpening of projectsLogistical reinforcements during an emergency periodLogistics evaluationGap fillingThe RLO intervenes on logistical (or transversal) training; as facilitators or as direct responders (cf. Ebola training, emergency training, LoT, WTT, etc.) Your profileEducationHigh school studies at minimum. A technical diploma is an advantage.Experience in technical project management and team managementExperienceSuccessful Logistics Coordinator missions (LogCo), including several emergency missions.Minimum 3 years of mission with MSF in logistics positions of management / coordination.Experience as head of mission or field coordinator is highly recommended.At least one successful year within the emergency pool.Excellent knowledge of the response mechanisms to epidemics; displacement of populations and surgical and traumatic activities.Mastery of MSF OCG tools.Good knowledge of MSF Logistics Supply Centers.Mastery of logistics fundamentals.LanguagesProficient English speaking and be able to communicate in French, both oral and writing.Skills/ Technical competenciesGood analysis capacity of emergency situations and force of proposal of logistics strategies.A good understanding of the political mechanisms of conflict and emergency situations.Very good communication skills.The ability to plan and implement appropriate and comprehensive logistics support.Experience required in team coaching.Experience in managing difficult security situations.Terms of employmentFull-time position 100% (40h/week)Contract duration : 3 years (renewable once)Working place: Geneva, SwitzerlandIdeal start date: 4th May 2026Gross annual salary (for 100%): from CHF 102'180.- to CHF 116'484.- (salary commensurate with equivalent experience and internal salary grid)Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.Relocation package if moving from a different country to Switzerland.How to applyCandidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:CV (maximum 2 pages)Cover letter (maximum 1 page)Documents must be submitted in either English or French.The application deadline is 22nd Mars 2026We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.APPLYAll applications will be treated confidentially.Only shortlisted candidates will be contacted.Please note that we do not wish to use the services of recruitment or placement agencies.