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Make your next job one with purpose  Do you believe in a world where everyone has a safe place to call home?  Do you thrive in engaging donors, building meaningful relationships, and crafting campaigns that inspire lasting support?    Switzerland for UNHCR (CH4U), the Swiss Foundation supporting the UN Refugee Agency, is looking for a committed Business Analyst Specialist to help us grow and sustain our data analyses. This position is in the Individual Giving (IG) department. IG develops fundraising activities with the general public in Switzerland and Liechtenstein, acquires new donors, retains and develops existing ones, reactivates inactive ones through multichannel marketing campaigns, and provides quality donor care. The department also oversees the development and implementation of marketing technologies to optimize campaign performance, enhance donor engagement, and support the fundraising needs of the Foundation. This includes leveraging Customer Relationship Management (CRM) systems for donor data management, marketing automation tools for personalized and timely communications, data analytics platforms to measure and improve campaign effectiveness, and digital advertising technologies to reach new audiences.      We are not just another nonprofit. We are part of a global humanitarian movement, working every day to support people forced to flee war, conflict, and persecution. And we need passionate people like you to expand our impact.    Under the leadership of the Head of Supporter Engagement, the Business Analyst Specialist is responsible to produce the data analyses required to support both short-term and long-term data-driven decision-making. Additionally, the role ensures that all necessary data is properly stored in the data warehouse, and that relevant insights and analyses are accessible to various user groups across the organization (Individual Giving team, Partnerships & Philanthropy team, senior management, etc.).    The incumbent needs to understand the strategic as well as the tactical needs of the organization in relation to analytics and reporting, and to translate these into clear requirements for the Data Warehouse and BI tools     What you will do  As our new Business Analyst specialist, you will:  - Make strategic and tactical plans on what kind of data needed to be able to carry out complex analyses and make data-driven decisions   - Advise and support the management team regarding forecasting, reporting, analysis and documentation for data-driven decisions    - Lead the democratization of data: shape the way the team works with data, aiming at creating a single supporter view and donor-centric experience   - Oversee data segmentation, targeting and selections    - Provide in-depth and complex analysis for the entire organization's business development. Provide advice and recommendations linked to data and analytical results   - Work with the Global Strategy and Analysis team on market Life-Time Value (LTV) and Propensity model analysis and other similar reporting and analysis   - Act as a first line of support for any data analytics and reporting requests from the team   - Design and deliver interactive dashboards and reports    - Lead on design and delivery of training (Power BI, dashboard usage, data interpretation), training materials and best practices for business users accessing analytical insights and reports.     As data warehouse product owner, working in partnership with the Global and Regional HQ teams, the Business Analyst Specialist will:    - Optimize data structure and coherence for reporting and analysis, monitor data quality and integrity and oversee data hygiene improvements   - Specify what data sources are needed to answer business questions, working with HQ teams on technical implementation.    - Connect AI and ML and build predictive models for donors' potential to donate   - Ensure that all the needed data is gathered in one place with a clear, consistent and documented data structure, and develop the organization's BI and visualization tools   - Act as the main point of contact for business requirements related to analytics and BI, defining and prioritizing the backlog of dashboards, reports, and predictive models, while coordinating closely with the CRM Specialist on governance, architecture, and data integration.    - Implement an agile way of working, ensuring that analytics and BI priorities are transparent, well-documented, and aligned with fundraising and organizational goals       The role works both with colleagues within Switzerland for UNHCR and in collaboration with HQ colleagues on data-driven analysis work.      What You bring  We are looking for someone who is:  - 5- 7 years' relevant experience including several at similar levels in marketing analytics, data management, and business intelligence tools   - Experience developing analytical insights for private fundraising and or a related marketing field a must. Understanding of individual giving principles and practices would be a strong asset.  - Sound understanding and knowledge of SQL, Data warehousing (Big Query or equivalent), BI Tool (Power BI or equivalent), Salesforce NPSP, Google Analytics, and other relevant analytical software and platforms.   - Experience developing and delivering data strategies        Why Join Us?  - Work for a cause that truly matters  - Collaborate with a motivated, supportive and mission-driven team  - Be part of an agile and growing Foundation  - Get exposure to international humanitarian operations  - Enjoy a flexible and hybrid work environment    Ready to bring your talent to a mission that saves lives? Submit your CV, motivation letter, and relevant documents by 11 January 2026 via [our recruitment page](https://jobs.world.luccasoftware.com/ch4u/business-analyst-specialist-eaa9fc76-9a7f-4cc1-a435-ddf0ed1cc462).     Applications will be reviewed on a rolling basis early applications are encouraged!    Switzerland for UNHCR is proud to be an equal opportunity employer. We strongly encourage applications from candidates of all backgrounds (including those who have personally experienced displacement) and are committed to supporting others forced to flee.  

Make your next job one with purpose  Do you believe in a world where everyone has a safe place to call home?  Do you thrive in engaging donors, building meaningful relationships, and crafting campaigns that inspire lasting support?    Switzerland for UNHCR (CH4U), the Swiss Foundation supporting the UN Refugee Agency, is looking for a committed CRM Specialist to help us grow and sustain our data systems. This position is in the Individual Giving (IG) department. IG develops fundraising activities with the general public in Switzerland and Liechtenstein, acquires new donors, retains and develops existing ones, reactivates inactive ones through multichannel marketing campaigns, and provides quality donor care. The department also oversees the development and implementation of marketing technologies to optimize campaign performance, enhance donor engagement, and support the fundraising needs of the Foundation. This includes leveraging Customer Relationship Management (CRM) systems for donor data management, marketing automation tools for personalized and timely communications, data analytics platforms to measure and improve campaign effectiveness, and digital advertising technologies to reach new audiences.      We are not just another nonprofit. We are part of a global humanitarian movement, working every day to support people forced to flee war, conflict, and persecution. And we need passionate people like you to expand our impact.    The Overall Purpose and contribution of the position is to manage the CRM and technology platforms, CRM administration, developments and integrations (CRM imports, API, etc)   in close collaboration with the business analyst specialist in charge of the warehouse and BI tools.      The CRM specialist manages the maintenance and further development of our data architecture set up. He /She will be the focal point for overall CRM requests from colleagues.         He/she will work closely with the CH4U Management team, the Global UNHCR unicorn specialists, the solution providers as well as subject matter experts within CH4U to deliver best in class CRM technology according to business requirements and processes.         The role requires collaboration with multiple teams within the Foundation and national and international offices of UNHCR, as well as external providers.     What you will do  As our new CRM specialist, you will:  - Act as product owner for our Saleforces solution: CRM Administration, troubleshooting and technical support for the Salesforce database. Manage risks and issues   - Oversee and ensure seamless data integration/migration from other systems   - In charge of the management and evolution of CRM and technology platforms (including upgrades and new products), ensuring its efficient evolution over time to solve business problems in accordance with CH4U governance board   - Manage the relationship with the CRM technology partners, UNHCR Global and regional technical teams, peer to peer National Associations and local partners   - Oversee the technical development of data quality within the CRM, reconciliation and deduplication    - Deliver data management and support journey developments (technical aspects) in marketing automation systems   - Oversee the smooth management of all payment processes.    - Participate to the optimization of CH4U IT systems by progressively upgrading data and payment management systems and processes to the most cost effective and qualitative solutions    - Instill a culture of data best practices and ensure high standard of donor data protection within SalesForce   - Share best practice and lead colleagues in the adequate use of SalesForce. Train new and existing users on the use of CRM and operational reporting tools    - Ensure proper documentation of SalesForce  processes, configurations, integrations and training guides as needed   - Stay current on all release notes and communicate any new features or changes to the team       What You bring  We are looking for someone who is:  - 3-5 years' relevant experience including several at similar level   - Experience and understanding of the humanitarian, development and sustainability sectors   - Held one or more data management positions in fundraising/Marketing, ideally for a nonprofit organization, with a minimum of 3 years total experience    - Experience creating documentation for requirements, design, test, and training (as part of further developing our CRM systems with our vendor) an asset    - Demonstrated experience in developing, implementing, and coordinating complex business processes    - Experience of defining specifications/interface documents for controlling data supply between systems and agencies    - SQL skills and experience building queries to select marketing data is considered an asset; External support can be made available for the candidate to grow in this area      Why Join Us?  - Work for a cause that truly matters  - Collaborate with a motivated, supportive and mission-driven team  - Be part of an agile and growing Foundation  - Get exposure to international humanitarian operations  - Enjoy a flexible and hybrid work environment  Ready to bring your talent to a mission that saves lives? Submit your CV, motivation letter, and relevant documents by 11 January 2026 via our[ recruitment page](https://jobs.world.luccasoftware.com/ch4u/crm-specialist-461c27d6-7703-4259-b630-24aaeb90ecca).     Applications will be reviewed on a rolling basis early applications are encouraged!    Switzerland for UNHCR is proud to be an equal opportunity employer. We strongly encourage applications from candidates of all backgrounds (including those who have personally experienced displacement) and are committed to supporting others forced to flee.