Medical Department Support Officer  

Join MSF OCG as a Medical Department Support Officer!

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

Within this context, the Medical Department Support Officer plays a key role in supporting the Medical Director and Deputy Medical Director in ensuring the efficient and effective functioning of the Medical Department. The position contributes to the coordination of activities, the structuring and management of information, and the follow-up of administrative and transversal processes.

The role supports planning and strategic processes, facilitates internal coordination, and ensures that relevant information is accurately collected, structured, and accessible. By doing so, it enables the Medical Department to deliver on its operational and strategic medical objectives.

The position operates at the intersection of multiple functions and requires close collaboration with various stakeholders, ensuring smooth workflows, consistency of information, and reliable support to decision-making processes across the department.

Tasks & Responsibilities

Planning, Coordination and Departmental Support

· Contribute actively to the development, consolidation, and follow-up of annual and multi-year medical plans, roadmaps, and strategic orientations, ensuring consistency and alignment of documents.

· Prepare and structure presentations, reports, briefing notes, and synthesis documents to support decision-making and communication at departmental and institutional levels.

· Organise, coordinate, and ensure follow-up of departmental and intersectional meetings, including agenda preparation, documentation, and minutes tracking.

· Coordinate the organisation of workshops, seminars, and strategic meetings in Geneva, ensuring logistical and administrative readiness.

· Ensure proper functioning of transversal platforms and forums addressing medical, operational, and strategic topics.

Information and Medical Knowledge Management

· Coordinate the systematic collection, organisation, and archiving of medical advisors' project visit reports, ensuring structured storage and accessibility.

· Coordinate the annual medical reporting process, including planning contributions, compiling inputs, structuring content, and ensuring quality control.

· Maintain and update shared repositories, databases, and tools linked to medical priorities, projects, missions, and field activities.

· Organise and coordinate the briefing and debriefing of field medical staff, ensuring appropriate information flow with relevant medical referents.

· Support onboarding processes of new staff within the Medical Department from an administrative and coordination perspective.

Transversal Projects and Analysis

· Follow up on transversal dossiers and initiatives delegated by the Medical Director or Deputy Medical Director, ensuring timely progress and coordination.

· Collect, analyse, and synthesise quantitative and qualitative data related to medical activities, priorities, and operational trends.

· Prepare analytical outputs such as notes, summaries, and dashboards to support strategic and operational decision-making.

· Contribute to the development, improvement, and monitoring of tools supporting the implementation of medical strategies.

Human Resources – Administrative Support

· Coordinate HR-related administrative processes within the Medical Department, including position management and contract follow-up.

· Liaise with HR for job advertisement processes, pre-selection of candidates, and organisation of interviews.

· Ensure follow-up on staff absences, leave requests, travel planning, and other administrative requirements.

· Maintain oversight and validation of absence records, expenses, and administrative documentation in compliance with internal procedures.

Finance and Budget Follow-up

· Contribute to the preparation and monitoring of the Medical Department's budget.

· Track budget consumption and proactively identify inconsistencies or potential risks.

· Control, verify, and validate invoices and expenses related to departmental activities.

Learning, Events and External Liaison

· Act as a focal point for the organisation, coordination, and follow-up of medical conferences, seminars, and learning events.

· Ensure liaison with internal MSF departments and, when required, external stakeholders, consultants, and institutions.

· Support collaboration with Learning & Development teams on medical induction processes, training activities, and strategic initiatives.