Case Manager Lead
Site
Switzerland, Geneva, Geneva
Sector:
Nonprofit/Community/Social Services/International Cooperation
Role:
Other
Date of last update: 2026-08-24 (Expiry date: 2026-09-13)
activities
Company presentation
MSF ou Médecins Sans Frontières est une organisation humanitaire internationale qui apporte une aide médicale d'urgence à des populations confrontées à des crises menaçant leur survie, et ce, depuis bientôt cinquante ans. D'ailleurs Médecins Sans Frontières a reçu le prix Nobel de la Paix en 1999. Zones de conflits armés, épidémies, pandémies, catastrophes naturelles ou accès limité aux soins de santé, voici nos terrains d'intervention. Toutes ces situations nécessitent des ressources médicales et logistiques adaptées dont les autorités sanitaires et les ministères de la Santé ne disposent pas, ou pas en nombre suffisant, c'est pourquoi une assistance médicale internationale est essentielle aux populations.
Si vous avez entendu parler des actions humanitaires MSF, c'est parce que MSF prend la parole publiquement pour tenter de faire sortir une crise de l'oubli, alerter l'opinion sur des exactions commises loin des caméras, critiquer les insuffisances du système de l'aide, ou lorsque l'assistance est détournée de son objectif premier pour servir des intérêts politiques.
Réunies autour d'une même charte, les équipes de MSF sont composées de personnel médical, logistique et administratif venant de tous les continents. Volontaires internationaux ou employés localement, ces équipes apportent leurs secours dans le respect des principes de l'action humanitaire et de l'éthique médicale.
Chez MSF, nous nous engageons à avoir une culture inclusive qui encourage et soutient les diverses voix de nos membres du personnel. Nous nous efforçons de créer des lieux de travail où des équipes de personnes ayant des origines, des caractéristiques, des perspectives, des idées et des expériences différentes travaillent ensemble pour la mission sociale de MSF afin de créer de meilleurs résultats pour nos patients et les communautés avec lesquelles nous travaillons.
Nous accueillons les candidatures de personnes de tous les sexes, âges, orientations sexuelles, nationalités, races, origines, religions, croyances, capacités et toutes autres caractéristiques de diversité.
MSF ne tolère pas l'exploitation et les abus sexuels, ni aucune forme de discrimination ou de harcèlement, y compris le harcèlement sexuel. Tous les candidats sélectionnés seront donc soumis à une vérification des références.
Depuis sa création par quelques bénévoles en 1981, MSF Suisse et le centre opérationnel de Genève a bien grandi ! Aujourd'hui, plus de quatre cents salariés, aidés de bénévoles soutiennent les 73 projets sur le terrain.
Si vous souhaitez rejoindre nos équipes terrain consultez les profils recherchés sur notre site :
https://www.msf.ch/travailler-avec-nous
Job description
Verify your compatibility with this job ad
The compatibility is only an indication and should not discourage you from applying if you think your profile matches. It is also not taken into consideration for recruitment.
Join MSF OCG as a Case Manager Lead!
We are looking for passionate candidates ready to contribute to our humanitarian mission.
Below, you will find the job details and the qualifications we are looking for.
Inclusivity and Diversity at MSF
Do your qualifications and experience not exactly match all requirements of the job?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.
We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.
Context & mission
Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).
OCG is strengthening its institutional safeguarding capacity. As part of this evolution, the former Abuse and Behavior Unit will become the Safeguarding Unit, reflecting MSF's commitment to the four pillars of safeguarding: prevention, detection, reporting, and response.
The Safeguarding Unit will be reinforced by two Safeguarding Advisors and a Case Management Lead. The Safeguarding Advisors will provide technical expertise and support departments in developing policies, tools, and solutions that advance safeguarding objectives.
The Case Management Lead is responsible for ensuring the timely, effective, and high-quality management of complaints and reports received by the unit concerning allegations of abuse against persons, as well as fraud and corruption.
The Case Management Lead oversees the day-to-day administrative case management related to alerts and complaints received by the organisation. This role ensure that MSF Standards of Case Management are followed and all reports concerned are addressed with professionalism and in a timely manner. The role includes directly managing reporting and complaints, while overseeing and providing guidance to the case management team to ensure the timely, consistent, and high-quality handling of all cases. This role serves as a key liaison between internal and external stakeholders, facilitating communication and collaboration throughout the case management process to ensure its timely and successful completion. This role involves prioritising the investigation work of the case manager teams and providing strategic and technical guidance to support effective case management decision making.
Tasks & Responsibilities
- Ensure that all reported complaints received by the teams are addressed and handled in accordance with the protocols in place
- Coordinate all communications relating to case management, guaranteeing effective information sharing and collaboration among internal and external stakeholders.
- Ensure that strategic and technical advice is provided to case managers and other parties involved
- Ensure decision making and application of any risk mitigating measures.
- Coordinate sharing of the case management outcomes with the relevant Committees part of the OCG governance and support the follow-up of decisions taken with the operational line and affected parties.
- Oversee the work of MSF case managers and investigation teams, providing the level of support, coaching needed
- Conduct administrative investigation when need be or when delegated by the head of the safeguarding unit
- Develop recommendations for continuous improvement, submitting these to the Head of the Safeguarding Unit to strengthen case management processes, performance, reliability.
Your profile
Education
- and case investigation training
Experience
- 3 years of experience in Case Management supervision or in the conduct of administrative investigations required.
- Experience in Humanitarian NGO is an asset.
Languages
- English and French are the working languages of MSF Switzerland. They are essential.
- Arabic, Swahili, Spanish languages are an asset
Skills / Qualities
- Case management knowledge
- Process Optimization
- Commitment to Humanitarian Principles
- Accountability
- Compliance & Policy Adherence
- Transparency & Honesty
- Decision-Making Under Pressure
- Coaching & Mentoring
- Delegation
- Active Listening
- Effective Verbal Communication
- Written Communication
- Persuasion & Influence
- Cross-Cultural Sensitivity
- Analytical Thinking
Terms of employment
- Full-time position 100% (40h/week)
- Open-ended contract
- Working place: Geneva
- Ideal start date: As soon as possible
- Gross annual salary (for 100%): from CHF 102'180.- to CHF 116'484.- (salary commensurate with equivalent experience and internal salary grid)
- Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
- Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
- Relocation support available for eligible candidates.
How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- Documents must be submitted in either English or French.
The application deadline is September 13th, 2026.
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.
View details
Working hours (%): 80-100% / 100%
80-100% / 100%Type of contract: Staff (Permanent and Fixed Term)
Duration: CDI
Macro-area: Switzerland
Area of work Definition: Health and Nutrition
Type of organisation: NGOs
Join date: ASAP
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UREPH Researcher
Geneva, Geneva - médecins sans frontières suisse
Join MSF OCG as a UREPH Researcher!
We are looking for passionate candidates ready to contribute to our humanitarian mission.
Below, you will find the job details and the qualifications we are looking for.
Inclusivity and Diversity at MSF
Do your qualifications and experience not exactly match all requirements of the job?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.
We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.
Context & mission
Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).
The UREPH (Research Unit on Humanitarian Stakes and Practices) of Médecins Sans Frontières (MSF) Switzerland was created in 2006 and aims to improve the way MSF projects are implemented in the field and to participate in critical thinking on humanitarian and medical action, notably by producing publications and organizing conferences and debates. The UREPH carries out research that enables a better understanding of operational challenges and fosters an analytical and reflective approach to humanitarian practices and issues
As part of a small team, the Researcher is amongst the leading persons within MSF Switzerland/Operational Center Geneva (OCG) for the capitalisation and the research around operational and ethical issues. She/He represents MSF-CH in various forums regarding these aspects (academic gatherings, communications events, etc.). She/He is also expected to be available to carry other tasks (field visit, teaching, etc.) if compatible with the approach of the main research.
She/He must have a polyvalent profile and be capable of rapid conceptualisation of the issues at stake in current and emerging themes. The post requires general interest, knowledge, and MSF field coordination experience, as well as an ability to take on ad hoc dossiers depending on the circumstances and requests from other departments. The Researcher must be capable of working autonomously, yet hand in hand with external and internal networks, drawing on the latter to secure awareness of current thinking/approaches and position her/his output for maximised use and impact.
The Researcher is directly under the responsibility of and reports to the head of UREPH.
Tasks & Responsibilities
- To contribute to the generation and dissemination of knowledge pertaining to humanitarian action, its stakes and practices, relevant to current MSF programmes:
- Publication of peer-reviewed research articles, through academic journals with international readership
- Study design and formulation of methodology
- Field collection of specific data as needed
- Collection of bibliography
- Article writing (as main contributing author)
- Article submission and editorial correspondence
- Article finalisation according to peer reviews
- Article publication
- Presentation of research results in internal (MSF) and external meetings
- Submission of abstracts
- Attend conferences or other meetings relevant to research topics
- To contribute to building partnerships between MSF and humanitarian, academic or public health institutions, and think tanks:
- Representation of UREPH in external meetings, workshops or consultations
- Lectures on humanitarian action, ethical issues or related topics
- Participation in workshops or high-level events and consultations
- To lead or participate in internal debates, so as to challenge institutional and operational policies and initiate constructive critical reflection on how our organisation both functions and delivers its medico-humanitarian assistance:
- Liaise with other MSF sections on themes of common interests
- Stimulate critical thinking on these issues and push forward the development and improvement of adequate responses to these challenges
Your profile
Education
- Master's degree in social sciences, global health, public health, political sciences, medical anthropology or a related field (PhD a plus)
Experience
- Experience in the field with MSF is compulsory
- Experience in field research
- Experience and ability to build and animate a network of resources
- Academic publications a plus
Languages
- Fluency in French and English (compulsory)
Skills/ Technical competencies
- Excellent writing and analytical skills
- Ability to synthesise information
Personal Abilities/Qualities
- Team spirit while able to work autonomously
- Organised and structured way of working
- Strong responsiveness and flexibility
- Ability to show initiative
Terms of employment
- Open-ended contract, part-time position (90%)
- Working place: Geneva, Switzerland, with possible field visits
- Ideal starting date: 15 october 2026
- Gross annual salary: from CHF 102'180.- to CHF 116'484.- (salary commensurate with experience and according to internal salary grid)
- Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
- Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
- Relocation support available for eligible candidates.
How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- Documents must be submitted in either English or French.
The application deadline is September 13, 2026.
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
[APPLY](https://msf.wd3.myworkdayjobs.com/fr-FR/work-with-msf-ocg-hq-lhs/job/GENEVA/Researcher--UREPH-_JR115049)
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.
...
2026-08-24
Operational Safeguarding Manager
Geneva, Geneva - médecins sans frontières suisse
Join MSF OCG as an Operational Safeguarding manager!
We are looking for passionate candidates ready to contribute to our humanitarian mission.
Below, you will find the job details and the qualifications we are looking for.
Inclusivity and Diversity at MSF
Do your qualifications and experience not exactly match all requirements of the job?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.
We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.
Context & mission
Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).
The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.
OCG is strengthening its institutional safeguarding capacity. As part of this evolution, the former Abuse and Behavior Unit will become the Safeguarding Unit, reflecting MSF's commitment to the four pillars of safeguarding: prevention, detection, reporting, and response.
The Safeguarding Unit will be reinforced by two Safeguarding Advisors and a Case Management Lead. The Safeguarding Advisors will provide technical expertise and support departments in developing policies, tools, and solutions that advance safeguarding objectives. The Case Management Lead will ensure the timely, effective, and high-quality management of complaints and reports received by the Unit, including allegations of abuse, fraud, and corruption.
In parallel, the Operational Department will establish an Operational Safeguarding Manager position. This role will lead the implementation of safeguarding across programmes, provide strategic support to operations, and coordinate the deployment of the flying safeguarding team to support the achievement of safeguarding objectives according to the context and needs of each mission
Tasks & Responsibilities
- Lead the operational implementation of safeguarding across all programs, ensuring that safeguarding principles and technical standards, safeguarding risk assessments, and mitigation measures are effectively embedded into day-to-day operations.
- In collaboration with the flying team, guide and provide technical support to program teams in developing, operationalizing, and monitoring the implementation of the Mission Behavior Fundamentals, ensuring these measures are consistently applied and effectively integrated into operation department and programs including safe recruitment, safe programming, detection and local reporting mechanisms for patients, care takers and communities' members
- Mobilize, coordinate and deploy dedicated flying teams and provide technical safeguarding support in the rollout of the Mission Behavior Fundamentals and safeguarding priorities, in collaboration/concertation with the operational teams.
- Develop a program support model with dedicated locally appointed safeguarding human resources that ensures projects benefit from technical safeguarding expertise at both project and coordination levels.
- Ensure that local program dedicated resources are supported by both coordination and the flying referents through technical guidance and oversight of safeguarding implementation.
- Work in synergies and in a functional mode with the OCG head of safeguarding to ensure coherence and alignment with OCG positioning technical safeguarding standards, and organizational priorities
- Work in collaboration with deployed safeguarding staff and country teams to produce detailed country-level safeguarding situation and risk analyses that inform strategic decision-making, prioritize safeguarding actions in accordance with organizational objectives and operational realities, and oversee the implementation and effectiveness of safeguarding measures.
- Represent the Operations Directorate in internal and external meetings requiring operational and technical safeguarding input, analysis, or coordination related to the OCG Safeguarding Plan at programme level. Support any internal communication requesting the accountability of ops department in regards to safeguarding.
Your profile
Education
- Master Degree or equivalent in a field relevant to this profile (e.g. law, social or organizational sciences, psychology, social work etc.) an asset
Experience
- 5 to 10 years of experience in humanitarian projects management in MSF.
- Similar validated experience in technical expertise in the related field, preferably in non-governmental, charity or international organisations.
Languages
- Fluency in English and French are required
- Knowledge of another language (Arabic, Portuguese, Russian, Spanish) is considered an advantage.
Skills & Personal Abilities
- Project management, organization & accountability
- Management, Integrity & Ethical Judgment
- Risk Assessment & Mitigation
- Compliance & Policy Adherence
- Leadership, team management, active listening and organizational skills.
- Delegation
- Cultural sensitivity
Terms of employment
- Full-time position 100% (40h/week)
- Open-ended contract
- Working place: Geneva, Switzerland, with frequent travel for field visits
- Swiss residency while under contract mandatory (because of the frequent travel)
- Ideal start date: As soon as possible
- Gross annual salary (for 100%): from CHF 102'180.- to CHF 116'484.- (salary commensurate with equivalent experience and internal salary grid)
- Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
- Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
- Relocation support available for eligible candidates.
How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- Documents must be submitted in either English or French.
The application deadline is September 20th 2026.
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
[APPLY](https://msf.wd3.myworkdayjobs.com/work-with-msf-ocg-hq-lhs/job/GENEVA/Operational-Safeguarding-Manager_JR115190)
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.
...
2026-08-21
Digital Archiving Specialist
Geneva, Geneva - médecins sans frontières suisse
Join MSF OCG as a Digital Archiving Specialist!
We are looking for passionate candidates ready to contribute to our humanitarian mission.
Below, you will find the job details and the qualifications we are looking for.
Inclusivity and Diversity at MSF
Do your qualifications and experience not exactly match all requirements of the job?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.
We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.
Context
Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).
Tasks & Responsibilities
- Implements the records management policy and maintains internal procedures for records management and archiving, particularly digital records
- Designs and leads the development of machine learning models, and utilises OCR/HTR, NLP, and supervised and unsupervised classification technologies
- Ensures the integrity, traceability and authenticity of digital documents to guarantee business continuity and operational memory
- Structures document workflows by analysing business processes to prevent legal, operational and reputational risks
- Implements digital preservation strategies (long-term formats, migration, integrity) in accordance with archival and legal standards (ISO 15489, OAIS)
- Documents the models, methodological choices and limitations of automated systems
- Ensures the collection, processing, description, preservation, disclosure and secure disposal of documents
- Ensures the continuity of the ADOC unit's activities in the absence of colleagues (documentalist, archivist-records manager)
Your profile
Education
- A tertiary degree or equivalent in Information Science or History
- Strong coding skills (Python, R, JavaScript, etc.)
- A dual background in archiving and IT is highly desirable
Experience
- Experience in archiving, digital archiving and documentation
- Experience in data science
Languages
- English and French are the working languages of MSF Switzerland. They are essential.
- Any other language welcome
Skills/ Technical competencies
- Proficiency in standards and regulations relating to archives and data protection
- Practical experience with Python/R, NLP and ML, OCR and document processing
- Knowledge of document management tools
- Interest in geopolitical issues
Personal Abilities/Qualities
- Analytical, organisational and structuring skills
- Teaching skills, a service-oriented approach and the ability to work across departments
- Ability to engage in technical discussions with data specialists or developers
- Understanding of the limitations of AI (biases, errors)
- Ability to work in a multicultural environment
- Flexibility and the ability to manage stress.
Terms of employment
- Full-time position 100% (40h/week)
- Open-ended contract
- Working place: Geneva, CH
- Ideal start date: As soon as possible
- Gross annual salary (for 100%): from CHF 87'372.- to CHF 100'608.- (salary commensurate with equivalent experience and internal salary grid)
- Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
- Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
- Relocation support available for eligible candidates.
How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- Documents must be submitted in either English or French.
The application deadline is September 6th, 2026.
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
[APPLY](https://msf.wd3.myworkdayjobs.com/work-with-msf-ocg-hq-lhs/job/GENEVA/Digital-Archiving-Specialist_JR114690)
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.
...
2026-08-20 2026-09-06
AI Learning Solutions intern
Geneva, Geneva - médecins sans frontières suisse
Join MSF OCG as an AI Learning Solutions intern!
We are looking for passionate candidates ready to contribute to our humanitarian mission.
Below, you will find the job details and the qualifications we are looking for.
This internship is part of an academic training program, a professional training program, or a socio-professional integration program, and must comply with the [conditions](https://www.ge.ch/engager-personne-stage/stages-formation-insertion-reconnus) set by the Employment Market Supervisory Council (CSME). The duration of the internship, as defined by the tripartite agreement, is 6 to 12 months at 100%
Inclusivity and Diversity at MSF
Do your qualifications and experience not exactly match all requirements of the job?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.
We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.
Context & mission
Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).
The Learning & Development Department provides and coordinates learning opportunities accessible to diverse MSF contexts. As part of its AI vision, the department is exploring innovative solutions to improve access to training content and support personalized learning pathways for MSF staff.
The AI Learning Solutions Intern will actively contribute to the design, development, configuration, and testing of AI-enabled learning solutions, including Retrieval Augmented Generation (RAG) chatbots, AI-assisted knowledge retrieval systems, and personalized learning recommendation tools based on skills, profiles, and learning needs.
The intern will contribute to the technical implementation and continuous improvement of AI-supported learning services in collaboration with L&D, IT and other business stakeholders.
Learning Outcomes
By the end of the internship, the intern is expected to:
- Gain practical experience in the design and implementation of AI-enabled learning and knowledge management solutions.
- Develop hands-on skills in RAG application development, knowledge retrieval workflows, prompt engineering and AI response evaluation.
- Understand the design and implementation of AI-powered recommendation systems for personalized learning experiences.
- Strengthen analytical and technical skills related to data organization, testing, and user-centered solution development.
- Learn how to collaborate in a cross-functional and international environment involving L&D, IT and other business stakeholders.
- Understand how AI solutions are designed, tested and governed within a humanitarian organization
Tasks and responsibilities
- Contribute to the development, configuration, and testing of Retrieval Augmented
- Generation (RAG) chatbots and AI-assisted knowledge retrieval systems.
- Support the integration, structuring, and preparation of learning content and metadata for AI indexing, semantic search, and knowledge retrieval workflows.
- Participate in the design and testing of personalized learning recommendation mechanisms based on user profiles, skills, competencies, and learning pathways.
- Assist in prompt engineering, AI testing, response evaluation, and troubleshooting activities to improve system relevance, accuracy, and usability.
- Analyse user needs, learning pathways, and usage patterns to support the development of personalized and AI-assisted learning experiences.
- Contribute to the definition and implementation of metadata schemas, taxonomy structures, tagging standards, and content governance practices supporting AI solutions.
- Collaborate with L&D, IT and other stakeholders to prototype, document, test, and improve AI-supported learning and knowledge management solutions.
- Prepare technical documentation, presentations, reports, and recommendations supporting the evolution of AI-supported learning services.
Your profile
- Have a tripartite internship agreement
- Bachelor's degree (atteigned or in progress) in Learning Technologies, Information Management, Data Science, Computer Science, Knowledge Management, Educational Technology, or related field.
- Master's degree or ongoing specialization in AI, Learning Sciences, Knowledge Management, or Digital Transformation a plus.
- English and French: excellent writing and communication skills
- Previous academic or internship experience related to AI tools, learning platforms, data structuring, or knowledge management is an asset but not required.
- Learning and AI: AI-assisted search, Retrieval augmented generation (RAG), Metadata and content organization
- Software and tools: Sharepoint, Microsoft 365, Azure AI Studio, MS Copilot Studio
- Programming: SQL, python, APIs, prompt engineering, Git, LangChain or similar orchestration frameworks
- Curiosity and willingness to learn, Attention to detail, Analytical thinking, Team and collaboration skills, Accountability, Flexibility, Ethical awareness, Taking initiative
Terms of employment
- A tripartite internship agreement is mandatory
- Up to 6 months, according to internship agreement
- Full time (40h/week)
- Based in Geneva, Switzerland
- Start date : As Soon As Possible
- Gross monthly remuneration 2'000.- CHF
How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- Documents must be submitted in either English or French.
The application deadline is September 6th 2026.
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
[APPLY HERE](https://msf.wd3.myworkdayjobs.com/work-with-msf-ocg-hq-lhs/job/GENEVA/Title-----AI-Learning-Solutions-intern_JR114830)
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.
...
2026-08-18 2026-09-06
Stagiaire pour l'Unité Digitale à Genève
Geneva, Geneva - médecins sans frontières suisse
Rejoignez MSF OCG en tant que Stagiaire pour l'Unité Digitale à Genève!
Nous cherchons des personnes passionnées et prêtes à contribuer à notre mission humanitaire.
Découvrez ci-dessous les détails du poste et les qualifications que nous recherchons.
Ce stage s'inscrit dans le cadre d'un programme de formation académique, professionnelle ou d'insertion socioprofessionnelle, et doit répondre aux [conditions](https://www.ge.ch/engager-personne-stage/stages-formation-insertion-reconnus) fixées par le Conseil de surveillance du marché de l'emploi (CSME). La durée du stage, fixée par la convention tripartite, est de 6 à 9 mois à 100 %.
Inclusivité et Diversité chez MSF
Vos qualifications et votre expérience ne correspondent pas exactement à toutes les exigences ?
À MSF OCG, nous nous engageons à promouvoir une culture inclusive qui soutient et amplifie les voix diverses de nos collaborateurs. Nous nous efforçons de créer des environnements de travail où des équipes de personnes aux parcours, caractéristiques, perspectives, idées et expériences variés collaborent pour faire avancer la mission sociale de MSF et améliorer les résultats pour nos patients et les communautés avec lesquelles nous travaillons.
Nous comprenons que certaines personnes peuvent hésiter à postuler si elles ne répondent pas à toutes les exigences du poste. Les recherches montrent que cela est particulièrement vrai pour les femmes. Si vous pensez que votre profil correspond bien à ce poste, nous vous invitons à postuler, même si vous ne remplissez pas toutes les qualifications listées.
Nous encourageons les candidatures de personnes de tous genres, âges, orientations sexuelles, ethnies, origines, religions, croyances, situations de handicap et toutes autres caractéristiques de diversité.
MSF ne tolère aucune exploitation ou abus sexuels, aucune forme de discrimination ou de harcèlement, y compris le harcèlement sexuel. Tous les candidats sélectionnés feront l'objet de vérifications de références
Contexte & Mission
Médecins Sans Frontières est une organisation médicale et humanitaire internationale indépendante qui fournit des soins aux personnes dans le besoin, aux personnes touchées par des catastrophes naturelles ou causées par l'homme et aux victimes de conflits armés, sans discrimination et sans tenir compte de la race, de la religion, des croyances ou de l'appartenance politique (Charte de MSF).
L'unité digitale est l'une des huit cellules métier du Département Communication et Recherche de Fonds. Répartie entre Genève et Zurich, elle réunit huit collaborateurs et collaboratrices. Sa mission est de développer et fidéliser les audiences sur les canaux digitaux afin de renforcer la communication de MSF et de soutenir l'acquisition de donateurs. Elle est également responsable de la conception, du développement et de l'administration de l'écosystème digital de MSF.
La ou le stagiaire intégrera l'unité digitale et travaillera en étroite collaboration avec l'ensemble de ses membres, en particulier avec le chargé des médias sociaux francophones.
Objectifs pédagogiques du stage :
- Acquérir et développer les compétences nécessaires à la conception, à la publication et à l'animation de contenus sur les réseaux sociaux, notamment Instagram et Facebook ;
- Développer des compétences en gestion de projet, en coordination et en collaboration avec des parties prenantes internes et externes ;
- Se familiariser avec les pratiques et les outils de communication digitale d'une organisation humanitaire internationale.
Principales responsabilités
La ou le stagiaire sera amené·e à :
- Assurer la gestion des médias sociaux : publication de contenus, monitoring et community management sur Facebook, Instagram, YouTube, LinkedIn et TikTok ;
- Créer des contenus pour différents canaux digitaux à l'aide de Canva, CapCut ou d'outils similaires, y compris des contenus face caméra si le ou la candidat·e le souhaite ;
- Soutenir l'unité digitale dans la mise en œuvre de campagnes digitales de communication ou de collecte de fonds ;
- Assurer une veille des dernières tendances en matière de médias sociaux et de communication digitale ;
- Suivre la traduction des contenus et publier des contenus sur le site web msf.ch.
Profil recherché
Exigences
- Intérêt pour les réseaux sociaux et bonne connaissance des tendances ainsi que des bonnes pratiques ;
- Bonne maîtrise des formats et codes propres aux différentes plateformes sociales ;
- Excellentes compétences rédactionnelles en français ;
- Bonnes connaissances orales et écrites de l'anglais ; l'allemand constitue un atout ;
- Connaissances en création de contenus visuels et en montage vidéo (p. ex. Canva, CapCut).
Compétences personnelles
- Créativité et capacité à proposer des contenus adaptés aux usages des réseaux sociaux ;
- Intérêt marqué pour l'action humanitaire ;
- Excellentes compétences relationnelles, flexibilité et esprit d'équipe ;
- Proactivité, rigueur et sens de l'organisation.
Conditions de travail
- Convention de stage tripartite obligatoire
- Stage 6 à 9 mois à 100% (en fonction de la convention de stage)
- Basé à Genève
- Date d'entrée en fonction : Dès que possible
- Rémunération mensuelle brut : CHF 2'000.-
Comment postuler
Les candidats sont invités à soumettre leur candidature via uniquement notre plateforme de recrutement en respectant les conditions suivantes.
- CV (maximum 2 pages)
- Lettre de motivation (maximum 1 page)
- Les documents doivent être rédigés en français ou en anglais.
La date limite de dépôt des candidatures est fixée au 6 septembre 2026
Veuillez noter que nous nous réservons le droit de clore cette offre plus tôt si nous recevons un nombre suffisant de candidatures de qualité.
[POSTULEZ ICI](https://msf.wd3.myworkdayjobs.com/work-with-msf-ocg-hq-lhs/job/GENEVA/OCG-HQ-Communication-Stagiaire_JR114802)
Les candidatures seront traitées de manière confidentielle.
Seules les personnes présélectionnées seront contactées.
Nous ne souhaitons pas utiliser les services d'agences de recrutement ou de placement.
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2026-08-17 2026-09-06
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