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Analyst, Front Office (London, GB)  

Site

United Kingdom, England, London

Sector:

Nonprofit/Community/Social Services/International Cooperation

Role:

Other

Date of last update: 2026-11-03 (Expiry date:  2026-11-09)

activities 

Company presentation

The European Bank for Reconstruction and Development was founded in 1991 when communism was crumbling in Europe and ex-Soviet countries needed support to nurture a new private sector and democracy. Today we invest to help build market economies from central Europe to central Asia and the southern and eastern Mediterranean. We are now the largest single investor in our region. Owned by 69 countries and two intergovernmental institutions, we provide project financing for banks, industries and businesses. We also work with publicly owned companies to support privatisation, restructure state-owned firms and improve municipal services. Wherever we are active, we promote policies that bolster the business climate.

 

Please note that not all types of contracts and advertisements are listed in cinfoPoste. Find all of them, including local positions as well as specific programmes here, while consultancies are here.

 

Find in-depth information on careers with EBRD and related cinfo's support on cinfo.ch: Visit the organisation's profile

Job description

Verify your compatibility with this job ad
The compatibility is only an indication and should not discourage you from applying if you think your profile matches. It is also not taken into consideration for recruitment.

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Requisition ID

37162

Office Country

United Kingdom

Office City

London

Division

Policy and Partnerships

Contract Type

Regular

Contract Length


Posting End Date

09/11/2026





Purpose of Job


The Analyst, Front Office plays a key role in supporting the effective management of the Policy, Strategy and Delivery (PSD) Business Group. Acting as a trusted partner to the Managing Director (MD), the postholder provides strategic, operational and business management support, helping to ensure the effective delivery of PSD's priorities and objectives.

The Analyst is also responsible for providing executive administrative support to the MD. This includes, but is not limited to, extensive travel planning, diary management with the support of a Business Support Coordinator.

Working closely with the Managing Director as well as with the Associate Director (AD) of the Strategic Coordination and Delivery pillar and PSD leadership team, the Analyst is responsible for arranging PSD-wide events, coordinating critical business functions across the Group, including MD's communications, engagement, PSD budget management, business planning, and organisational coordination.

The Analyst serves as the focal point for the Managing Director's departmental communications and engagement activities, including the preparation of leadership briefings, presentations, internal communications and the production and dissemination of the internal PSD Group Newsletter.

The Analyst coordinates the PSD Business Support Professional (BSP) community, promoting consistent standards, knowledge sharing and professional development. The postholder may exercise matrix management responsibilities for Business Support Professionals across the Group where appropriate.

Operating with a high degree of autonomy, judgement and discretion, the Analyst works across all levels of the Bank and represents the PSD Front Office in dealings with senior internal and external stakeholders. The role has oversight and reporting responsibilities for PSD budgets, staffing information and business management activities.

Background


The Policy, Strategy and Delivery (PSD) Group comprises five pillar teams:

  • Regional Policy and Strategy (RPS)
  • Gender and Economic Inclusion (G&EI)
  • Capital and Financial Markets Development (CFMD)
  • Competitiveness and Economic Governance (CEG)
  • Digital Hub (DH)

Each pillar is led by a Director reporting to the Managing Director, PSD. Staff are based in Headquarters and across the Bank's Countries of Operation.

PSD enhances the quality, delivery and impact of the Bank's interventions through policy engagement, reform advocacy, policy advice, capacity building and strategic initiatives.

The Analyst supports the Managing Director in carrying out management responsibilities through close collaboration with PSD Directors, senior stakeholders and relevant corporate functions across the Bank.


Facts / Scale

  • Supports the Managing Director.
  • Acts as a principal liaison point between the Managing Director and PSD Directors. in the management and coordination of the PSD Group.
  • Coordinates Group-wide communications and engagement activities.
  • Leads the production and dissemination of the PSD Group Newsletter.
  • Maintains oversight of PSD budget monitoring and reporting activities.
  • Coordinates and supports the PSD Business Support Professional community, including potential matrix management responsibilities.
  • Organises PSD-wide events, retreats, leadership meetings and engagement activities.

Accountabilities & Responsibilities


These are to be tailored to each individual situation but will include some or all of the following:

Management Advisory & Planning

  • Work closely with the Managing Director and the AD in the Strategic Coordination & Delivery pillar, to anticipate requirements and coordinate the preparation of briefing materials, presentations and reports for meetings with the President, Board members, Senior Management, PSD Directors and external stakeholders.
  • Support the Managing Director in the effective management of Group priorities and strategic initiatives.
  • Collaborate in determining priorities for the Managing Director's engagements, meetings and commitments.
  • Participate in PSD senior leadership meetings and maintain oversight of agreed actions and follow-up activities.
  • Support business planning, organisational initiatives and change programmes affecting PSD.
  • Act as PSD focal point for organisational changes, including restructuring, office moves and operational initiatives.
  • Organise PSD-wide events including retreats, off-sites, leadership meetings, conferences and engagement activities.

Communications & Engagement

  • Act as the focal point for the Managing Director's communications activities.
  • Draft, coordinate and quality assure communications, presentations, speeches, briefing materials and correspondence on behalf of the Managing Director.
  • Lead the development, production and dissemination of the PSD Group Newsletter.
  • Coordinate contributions from PSD pillar teams and Directors to communications products and engagement activities.
  • Support staff engagement initiatives, town halls, leadership events and internal communications campaigns.
  • Ensure consistency of messaging and alignment with Bank priorities and objectives.
  • Identify opportunities to enhance PSD visibility and communication across the Bank.

Front Office Management & Administrative Leadership

  • Support the smooth and efficient operation of the PSD Front Office.
  • Manage the Managing Director's complex diary, ensuring effective prioritisation of time and commitments and supporting strategic objectives.
  • Coordinate meetings, agendas, briefing packs and action tracking.
  • Act as a key liaison point between the Managing Director, PSD Directors and senior stakeholders.
  • Manage travel arrangements, hospitality requirements and associated approvals in accordance with Bank policies and procedures.
  • Coordinate interactions with Board Secretariat, President's Office and other corporate functions.
  • Maintain departmental records, filing systems and archiving in accordance with Records Management requirements.
  • Alternate travel approval for PSD Directors' travel, on behalf of the MD.

Budget & Business Management

  • Act as Front Office lead for PSD budget coordination, monitoring and reporting.
  • Monitor departmental expenditure against approved budgets and forecasts.
  • Produce management information, reports and financial analysis to support decision-making by the Managing Director and leadership team.
  • Coordinate annual planning, forecasting and year-end budget activities.
  • Monitor staffing costs, vacancies and recruitment-related expenditure.
  • Liaise with Finance, Budget Officers and HR colleagues to support effective resource management and workforce planning.
  • Identify budgetary risks and opportunities and escalate issues where appropriate.

Business Support Professional Coordination

  • Coordinate the activities of the PSD Business Support Professional community.
  • Promote consistent standards, processes and service delivery across PSD.
  • Facilitate knowledge sharing, collaboration and professional development initiatives.
  • Cover arrangements and business continuity planning across support functions.
  • Support the recruitment, onboarding and development of Business Support Professionals.
  • Coordinate activities across the PSD Business Support Professional community and support knowledge sharing and service consistency
  • Acting as the ITC/HR/ Records Management coordinator for PSD FO.

The responsibilities of the Analyst are designed to allow them to progressively undertake more complex tasks.

Knowledge, Skills, Experience & Qualifications

Academic Qualifications

  • Degree and/or equivalent relevant business experience.
  • Relevant experience gained within a large international organisation, financial institution, public sector organisation or donor institution.
  • Fluent English, with excellent written and oral communications skills.
  • Knowledge of another language would be desirable.

Experience / Knowledge

  • Demonstrable experience supporting senior executives or leadership teams, within a multi-disciplined and multi-cultural organisation.
  • Excellent project management and organisational skills.
  • Proven ability to manage multiple priorities and deliver to tight deadlines.
  • Experience of budget monitoring and management reporting.
  • Experience preparing senior-level communications, presentations and briefing materials.
  • Excellent stakeholder management skills and ability to operate effectively at senior levels.
  • Strong written and verbal communication skills.
  • Ability to work independently, exercising sound judgement and discretion. With a ?can-do' attitude.
  • Experience coordinating cross-functional teams and networks.
  • Understanding of corporate governance and organisational processes.
  • Experience of matrix management or coordinating administrative teams is desirable.

Technical Skills

  • Intermediate/Advanced proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint and Excel.
  • Strong analytical and reporting capabilities.
  • Knowledge of Bank systems and procedures would be advantageous, (e.g. SAP Concur, Project Link, Live-Link and ATPI).
  • Experience using collaboration and communications platforms.


What is it like to work at the EBRD?


Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.


The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.


Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).


View details

Working hours (%): 80-100% / 100%

Macro-area: Western and Central Europe without Switzerland

Area of work Definition: Banking and Finance

Type of organisation: Multilateral Organisations

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Develop long-term roadmaps and provide architecture guidance at both the enterprise and delivery levels to ensure solutions align with business capabilities, value streams, and strategic direction. Deliver enterprise-level designs and architectural artefacts (e.g. solution documents, reference models, scorecards), and provide expert consulting to teams throughout the development lifecycle. Partner with the PMO and project leads to track architectural alignment, facilitate architectural governance, and support a community of practice that promotes consistency, innovation, and adherence to architectural standards.    As the Solution Architect responsible for Systems, you will lead designing and implementing application architectures and integration solutions that ensure seamless communication and data flow between systems. You will be responsible for architecting application landscapes that are scalable, resilient and aligned with business objectives, ensuring that integrated systems work efficiently across the enterprise. Day-to-day responsibilities will include:  - Acts as the trusted advisor, defining, governing, and evolving architectures across Information Management, Knowledge Management, OGC, OCCO, Risk, Communications, and Editorial and Creative functions.  - Develops and maintains end-to-end solution designs spanning SaaS, Low/No Code, CMS, Information and Knowledge management, and custom development platforms using Azure services, ensuring alignment with enterprise architecture standards, and security and regulatory requirements.  - Translates complex business needs into technology solutions that balance cost, risk, scalability and usability, while building strong partnerships with product owners, delivery teams, and business sponsors.  - Provides expert guidance on Adobe Experience Manager for digital experience and CMS platforms. Defines and governs Low/No Code solutions on Microsoft Power Platform, ensuring best practice adoption and data governance.  - Leads the evaluation of SaaS products and integrations for suitability, security and alignment with architectural principles.  Knowledge, Skills, Experience & Qualifications   - Strong ability to communicate complex technical concepts clearly, both in written and verbal formats, particularly when engaging with stakeholders   - Experience in capturing technical requirements and documenting them in written and pictorial (PowerPoint, Visio etc)  - Experience in engaging with business and IT stakeholders to gather requirements and ensure alignment between architecture and business goals.  - Experience working within Agile, DevOps, and product-aligned teams, contributing to sprint-based and continuous delivery  - Demonstrable experience working within TOGAF with deep understanding of its application  - Expertise in solution integration, process orchestration, and data flow design across enterprise systems.  - Demonstrable experience supporting enterprise change initiatives.  - Expert knowledge in knowledge management solutions.  - Practical expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI) and governance models.  - Deep understanding of SaaS platforms, identity and access management (e.g. Microsoft Entra) and integration approaches.  - Strong grasp of enterprise integration patterns, APIs, middleware and event-driven architectures.  - Experience in leading solution architecture using Azure services  - Deep understanding of Java application design and development practices, enabling effective collaboration with engineering teams.  - Strong knowledge of data, security, compliance and risk with shared service functions.  - Proven capability in designing solutions across multiple technology domains in complex organisations.  - Demonstrated track record of delivering architecture in at least one of the relevant business areas: Legal, Compliance, Risk, or Communications/Marketing.  - Experienced in leading architecture on cross-functional projects, managing diverse stakeholders and influencing senior decision-makers.  - Extensive background in working with SaaS, Low/No Code and custom development solutions within enterprise environments.  - Ability to create and maintain architectural artefacts consumable by technical and non-technical audiences.  - Professional certifications desirable: TOGAF, Microsoft Certified (Power Platform, Azure Solutions Architect), Adobe AEM certifications.  - Demonstrated commitment to continuous professional development in solution architecture and technology innovation, as reflected in certifications and training.      What is it like to work at the EBRD? / About EBRD    Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.     At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.    The EBRD environment provides you with:  - Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.  - A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. - A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.  - An environment that places sustainability, equality and digital transformation at the heart of what we do.  - A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.    Diversity is one of the Bank's core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.      Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).   
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2026-10-30 2026-11-23

Principal, Resident Offices (London, GB)

United Kingdom, England, London - European Bank for Reconstruction & Development empImg

Requisition ID 37199 Office Country United Kingdom Office City London Division Corporate Services Full-Time/Part-Time​ Full Time Contract Type Regular Contract Length    Posting End Date 17/11/2026                                        Purpose of Job   The role is responsible for leading and delivering projects related to the Resident Offices Management, Estate Transactions and Projects and team's activities, with single-point client-side accountability for Cat A and Cat B fit-out (basic functional office shell or transformation of that shell into a fully customised operational workspace), refurbishment and disposal projects across the Bank's international office network. Working under the guidance of the Associate Director of RO Management, Estate Transactions and Projects, the incumbent coordinates closely with internal and external stakeholders, including landlords, Budget, Finance, Procurement, IT, Security, Office of the General Counsel, Workplace Strategy & Operations, Sustainability and SMART workplace and Risk, to manage projects from strategic definition and business case through to occupation, close-out and post-occupancy review. The position plays a key role in planning and implementing space-related projects across the Bank's Resident Offices, currently comprising 55 offices in 41 countries and continuing to grow. It ensures the delivery of high-quality, modern, safe and operationally effective workplaces for staff and visitors, while supporting the Bank's environmental and social mandate through sustainable procurement, innovation, diversity and inclusion, accessibility, ergonomics, transportation and green initiatives. The role also contributes directly to the development and implementation of Corporate Services business plans, ensuring that projects meet business needs, departmental standards and organisational priorities.     Background   Corporate Services is responsible for EBRD's workplace, property portfolio and supporting infrastructure, including health and safety, workplace, sustainability, technology and facilities standards, the management of the leased office estate, and the delivery of capital projects that ensure the portfolio remains fit for purpose. In this context, the Principal, RO Services provides overall direction, guidance and management for the delivery of Resident Office and related portfolio services, ensuring that policies, guidelines, service level agreements and initiatives are developed, implemented and maintained effectively. The role is central to aligning future facilities requirements with the Bank's strategic objectives and client expectations, while maintaining oversight of projects, standards and management arrangements across the RO and wider office portfolio.   The postholder acts as the department's client-side project delivery capability, representing the Bank's interests in the planning and implementation of fit-out, refurbishment, relocation and other capital projects. Where specialist project management, cost, design or engineering expertise is required, the role procures and directs the appropriate external resources, while independently managing delivery within the Bank's Countries of Operations and ensuring compliance with health, safety, security and operational requirements. The role also supports the implementation of modern office space standards in line with the Bank's strategic vision, including sustainability commitments, technology renewal, operating model change and evolving headcount requirements.   The Principal, RO Services works directly with Managing Directors, Heads of Office, country teams, internal business sponsors and end-user representatives, as well as with colleagues across Sustainability, Facilities Management, Workplace Technology, Procurement, Legal, Finance, Health and Safety, and Operational Risk. The role also manages relationships with external consultants, contractors, landlords, managing agents, surveyors, local advisers and authorities, ensuring effective coordination across all project and estate matters. In addition, the postholder advises management on capital and rental budgets, monitors expenditure and payments across projects led by the Division, presents business cases, change and risk positions to governance forums as required, and undertakes regular international travel to support delivery across the portfolio.     Accountabilities & Responsibilities   - Define and secure approval of project briefs, options appraisals and business cases in consultation with portfolio leads and business sponsors, ensuring each project is supported by a validated business need and approved investment position before design commences. - Establish and manage project budgets, cost plans and programmes throughout the lifecycle, including cash-flow forecasting, valuation review, payment certification and final account settlement, to ensure delivery within approved financial and time parameters. - Lead procurement and appointment of consultants and contractors, covering tender strategy, scope and fee negotiation, evaluation and award recommendations under recognised international contract frameworks, including or similar to NEC4 and FIDIC. - Direct the delivery of fit-out and refurbishment projects as client representative through design, construction, commissioning and handover, ensuring outcomes meet the approved brief, quality standards and operational requirements. - Maintain robust change control, risk management and governance, including impact assessment, approval routing, contract instruction, risk registers, contingency management and reporting to relevant governance forums. - Ensure compliance with health, safety, environmental and sustainability standards to protect the organisation, its staff, contractors and all those involved in project delivery. - Manage stakeholder requirements and relationships across business units, portfolio leads, executive sponsors, landlords, managing agents and end users, including licence to alter, dilapidations and reinstatement matters. - Lead occupation, transition and close-out activities, including decant planning, occupier communications, soft landings, asset and safety information transfer, post-occupancy review and lessons learned. - Maintain effective engagement with senior management, Bank staff and key external parties in relation to the Resident Offices and wider Bank portfolio, including real estate agents, legal advisers, landlords, contractors and specialist service providers. - Exercise independent judgement, technical expertise and advanced problem-solving to support the effective delivery of Resident Office services and projects across the bank's office portfolio. - Oversee contracts with consultants, contractors and service providers for assigned projects and portfolio activities. - Contribute to divisional working groups and initiatives aimed at improving the working environment, service delivery and operational effectiveness across the Division. - Deliver assigned projects on time, within budget and to the required quality standards.   Knowledge, Skills, Experience & Qualifications   This role ensures the efficient, cost-effective delivery of high-quality Resident Office facilities that are safe, secure, accessible where practical, environmentally responsible and fit for purpose. The incumbent is expected to demonstrate strong technical, commercial and stakeholder-management capability across the full lifecycle of Resident Representative Office projects. Key responsibilities and requirements include:   - Engage professionally with Banking teams, Managing Directors, Heads of Office, landlords, consultants and internal partners on Resident, Satellite and Representative Office matters. - Participate in the search for suitable premises, support lease negotiations, prepare budget submissions and manage landlord relationships. - Coordinate effectively with IT, Security, Health & Safety, Legal and other stakeholders to ensure operational, governance and compliance requirements are met. - Maintain standard Resident Office documents, templates and forms, and produce clear presentations, reports and written briefings. - Deliver Cat A and Cat B commercial fit-out projects from inception to completion, with strong knowledge of RIBA Stages 0 to 7, project programmes, risks, change control and contingency management. - In relation to assigned projects, manage budgets, cost planning, benchmarking, business cases, cash-flow forecasting, valuations, payment certification, procurement processes and commercial decision-making. - Apply sound knowledge of project management, contractual, real estate and facilities management practices, including working knowledge of CDM requirements and client duties. - Manage senior stakeholders, competing priorities, matrix relationships and appointed third parties with diplomacy, sound judgement and strong problem-solving skills. - Demonstrate understanding of the Bank's mandate, governance requirements and prudent use of resources, with relevant experience in one or more of the Bank's countries of operations. - Hold a relevant construction, project management, building surveying, quantity surveying, engineering, architectural or related qualification, or equivalent experience; professional membership is desirable. - Be computer literate; AutoCAD knowledge is desirable. - Be fluent in written and spoken English; knowledge of another EBRD official language is highly desirable.       What is it like to work at the EBRD? / About EBRD    Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.     At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.    The EBRD environment provides you with:  - Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.  - A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. - A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.  - An environment that places sustainability, equality and digital transformation at the heart of what we do.  - A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.    Diversity is one of the Bank's core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.      Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).   
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2026-10-28 2026-11-17
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