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Social Behavior Manager - Digital Engagement - P4  

Site

Spain, Valenciana, Community of, Valencia

Sector:

Nonprofit/Community/Social Services/International Cooperation

Role:

Other

Date of last update: 18/04/2024 (Expiry date:  06/05/2024)

activities 

Company presentation

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS.

UNICEF is the driving force that helps build a world where the rights of every child are realized. UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is also the world's largest provider of vaccines for developing countries. As a global authority UNICEF is able to influence decision makers at the global level and turn the most innovative ideas into reality.

More than 13,000 staff work with UNICEF, with approximately 85 per located in the field in 190 countries. Seven regional offices and over 124 country offices worldwide, 34 national committees, a research centre in Florence, a supply division in Copenhagen, a shared services centre in Budapest and offices in Berlin, Brussels, Seoul and Tokyo, and UNICEF headquarters in New York and Geneva work on helping children survive and thrive, from early childhood through adolescence.

We employ committed professional to work in our five focus areas: Child Survival and Development, Basic Education and Gender Equality, HIV/AIDS, Child Protection and Policy Advocacy and Partnerships. We also employ staff with expertise in administration and finance, human resources, information technology, supply and logistics as well as external relations and communication. UNICEF's presence in humanitarian crises means that we also seek experts in emergency preparedness and response.

Interested in becoming a champion for every child? Learn more about what we look for and what we offer.

 

Please note that not all types of contracts and advertisements are listed in cinfoPoste. Find all of them, including General Service staff and consultancies as well as specific programmes here. For UNV positions with UNICEF please refer to the UNV page on cinfoPoste or here.

 

Find in-depth information on careers with UNICEF and related cinfo's support on cinfo.ch: Visit the organisation's profile

Job description

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The compatibility is only an indication and should not discourage you from applying if you think your profile matches. It is also not taken into consideration for recruitment.

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UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job ? it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

 

For every child,  social change

Social and Behavior Change in UNICEF is a cross-cutting programme strategy that addresses the cognitive, social and structural determinants of social change in both development and humanitarian contexts. SBC uses the latest in social and behavioral sciences to understand people, their beliefs, values, and the socio-cultural norms that shape their lives, with the aim of engaging them and increasing their influence in the design of solutions for sustainable behavior and social change. SBC is at the core of UNICEF's mandate, with corporate results across sectors revolving around social and behavioral practices like immunization, breastfeeding, hygiene, and positive discipline. 

UNICEF SBC employs a mix of approaches including community engagement, strategic communication, applied behavioral science, service delivery improvement, systems strengthening and policy advocacy, and social mobilization to advance child rights, survival, development, protection and participation.

 

How can you make a difference?

Under the general guidance of the Senior Adviser, SBC and in close coordination with sectoral and cross-sectoral sections and Offices, responsible for the design, management, execution, monitoring and evaluation of global digital engagement strategies and approaches to advance Social and Behavior Change (SBC), with an emphasis on scaling innovations that foster government ownership, sustainability, and open-source development. In addition, the incumbent will serve as Internet of Good Things (IoGT) global lead.

The incumbent will also support UNICEF regional and country offices and partners in applying the latest evidence-backed approaches in leveraging the digital space to advance the social and behaviour change programming by identifying and addressing the social determinants influencing specific issues and behaviours, tracking key trends through social and community listening and empowering digital communities in change processes.

 

To qualify as an advocate for every child you will have? 

  • Generate & Use Evidence: Generate and utilize research, data, and evidence to inform the design, measurement, and monitoring of SBC digital programs (including IoGT) and outcomes, in both development and emergency contexts and to build the evidence base for SBC.  
  • Design, plan and implement: Design, plan and implement digital engagement SBC initiatives that are backed by social and behavioural evidence and strong engagement and participation mechanisms in both development and humanitarian contexts.  
  • Advocate & Build Partnerships: Support the conceptualisation and operationalization of the SBC digital engagement portfolio, including the Internet of Good Things platform, by advocating for SBC, mobilizing resources, coordinating across stakeholders, sectors and teams, and partnership building.  
  • Build Capacities Promote continuous learning, strengthening, and scaling up in digital engagement for SBC for both development and humanitarian contexts through capacity building for UNICEF staff and partners. 

Generate and utilize research, data, and evidence to inform the design, measurement, and monitoring of SBC digital programs (including IoGT) and outcomes, in both development and emergency contexts and to build the evidence base for SBC.  

  • Provide expert advice to UNICEF senior managers, decision makers and planners of government donor organizations, civil society groups, private sector and other partners on SBC digital engagement interventions in line with global standards and UNICEF's organizational priorities and approaches.  
  • Participate in programme planning and reviews to determine/discuss the behavioral and social drivers to be addressed and ensure successful and sustainable delivery of programme results. Provide technical advice to inform digital engagement strategies and plans of action for SBC.  
  • Guide SBC teams in bringing insights from latest developments and best practices in digital community engagement to improve SBC program outcomes related global priorities such as immunization, climate, online protection, mental health, adolescent girls, among others.
  • Provide technical support to regional and country offices, when agreed, in formulating, implementing and evaluating quality and appropriate digital engagement SBC initiatives, including through the Internet of Good Things platform, for both development and humanitarian contexts by facilitating efficient programme delivery, guiding on quality of content and supporting appropriate research and implementation. 

Design, plan and implement SBC digital engagement initiatives that are backed by social and behavioural evidence and strong engagement and participation mechanisms in both development and humanitarian contexts. 

  • Promote and advocate for application of evidence, insights, innovations and new technologies from the latest developments in digital engagement to inform SBC strategies and activities. 
  • Provide technical advice and leadership in development, implementation and monitoring of SBC digital engagement strategies in line with global standards and UNICEF priorities and approaches, including to maximise UNICEF-managed platforms like IoGT.
  • Advise on technical quality, consistency and relevance of SBC digital engagement activities and platforms for engagement, ensuring quality and integration of the latest evidence and science-backed approaches.  
  • Identify, vet and recruit UNVs, consultants, vendors and other technical expertise to support delivery of SBC digital engagement activities, including for IoGT. Manage and oversee their activities and deliverables.  

Support the conceptualisation and operationalization of the SBC digital engagement portfolio, including Internet of Good Things, by advocating for digital engagement, mobilizing resources, coordinating across stakeholders, sectors and teams, and partnership building. 

  • Establish and maintain regional/global partnerships and resource mobilization opportunities to support SBC digital engagement, including building Business for Results partnerships. Support UNICEF offices in prospecting and managing regional and national level partnerships for digital engagement.
  • Mobilize financial resources for SBC digital engagement, including on IoGT at the global and regional level and support UNICEF offices in national level resource mobilization.  
  • Represent UNICEF interests among regional stakeholders and partners for the implementation of SBC digital engagement interventions in humanitarian. Provide technical advice to UNICEF offices for coordination among stakeholders and partners at the national level.   

Promote continuous learning, strengthening, and scaling up in SBC digital engagement for both development and humanitarian contexts through capacity building for UNICEF staff and partners. 

  • Lead and plan SBC digital engagement capacity assessment and support offices in conducting capacity assessments.
  • Develop and/or apply tools, guidelines and training materials to build global SBC digital engagement capacity among CO staff, implementing partners and other relevant government and non-government partners. 
  • Develop cross-regional SBC digital engagement capacity development initiatives, including new approaches such as social and community listening, digital behavioural analysis, behavioural insights, human centered design, digital engagement, and social accountability mechanisms. 
  • Provide technical assistance to systems strengthening initiatives that has a digital engagement, social and community listening component in both development and humanitarian contexts.

 

The following minimum requirements:

  • An advanced university degree (Master's or higher) in digital communication, digital marketing, social and behavioral sciences, including sociology, anthropology, communication for development, psychology and/or related field is required.
  • A minimum of eight (8) years of relevant progressively responsible professional experience at the national and international levels in developing, implementing, evaluating, and managing digital engagement for social and behavioral change strategies and content is required.
  • Proven ability to manage digital engagement platforms and programmes, social and community listening approaches, social research, and tracking, measurement and evaluation of social change is desirable.
  • Demonstrated experience in the execution of complex multi-regional, multi-country initiatives.
  • At least four years programme experience in with a multilateral development agency are required.
  • Proven ability to work with internal and external stakeholders at multiple levels, including providing technical support and capacity building and establishing/managing external partnerships.
  • Fluency in English is required. Working knowledge of another UN language (Arabic, Chinese, French, Russian and Spanish) is considered an asset.

 

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are?

  • Builds and maintains partnerships
  • Demonstrates self-awareness and ethical awareness
  • Drive to achieve results for impact
  • Innovates and embraces change
  • Manages ambiguity and complexity
  • Thinks and acts strategically
  • Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world's most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

 

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

This post is subject to MTR approval

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

 

This is how cinfo can support you in the application process for this specific position:

  • Application preparation: Before you apply for this position: Improve your application documents by registering for a Job Application Support. Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).
  • Interview preparation: When invited to the interview: Prepare for the interview by registering for a Job Application Support.
  • Additional services for  Swiss nationals who get invited to the selection process (written test, interview, assessment centre, etc.):

More details

Working hours (%): 80-100%

Type of contract: Staff (Permanent and Fixed Term)

Macro-area: Western and Central Europe without Switzerland

Level of experience: Senior Professional, more than 5 years

Area of work Definition: Social Development and Social Protection

Type of organisation: Multilateral Organisations

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UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.  Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.  And we never give up.    For every child, a U-Reporter, In recent years UNICEF has increased its focus on young people. The UNICEF Strategic Plan 2022−2025 recognizes the whole spectrum of young people, including young adults or youth over 18. It includes in its Change Strategies: "working with children, adolescents, families, communities, public systems and private stakeholders towards more peaceful, equitable, inclusive and resilient societies, with people-centered decision-making mechanisms and increased uptake of protective practices." Taking its cue from the strategic plan, the Global Communication and Advocacy Strategy (GCAS) asserts the important role that young people can play in the successful realization of UNICEF's mandate, and outlines the need to listen to, co-create and collaborate with young people and create meaningful engagement opportunities for them to make a difference. Within the Division of Global Communication and Advocacy (DGCA), the Youth Engagement Team works to strengthen the organization's capacity to engage young people as advocates and campaigners for children's rights through our flagship campaigns and initiatives and ensure that the perspectives and voices of young people are an integral part of our communications and advocacy. U-Report is one of UNICEF's flagship initiatives to engage and empower young people. It is designed to strengthen community-led development, citizen engagement and access to and use of real-time monitoring and participation platforms. U-Report allows youth to speak out via SMS and other channels – through polls and unsolicited messages – on what is happening in their communities. It provides a forum to amplify their voices through local and national media and acts as a citizen-sourced, real-time data point for key stakeholders, service providers and decision-makers about the issues being faced in communities. The platform also feeds back valuable information to the U-Report participants, so they are empowered to work for change and improvements in their localities themselves. This position resides within Youth Engagement, as part of the DGCA, and reports to the Digital Communication Specialist.   How can you make a difference?  The Digital Communication Officer (U-Report Data Officer) is accountable for the accomplishment of the stated key end-results by providing professional expertise and technical assistance in information/data collection, statistics and data analysis, monitoring & evaluation (M&E), digital monitoring and analytics, social listening, narrative and report writing, and in implementing training programmes to support data collection, monitoring and evaluation of U-Report country and region-specific programs. Key functions, accountabilities and related duties/tasks: 1. Ongoing monitoring of and reporting of U-Report's global growth and engagement - Identify and adjust a set of programme performance indicators in the context of the annual and multi-year M&E Plan that captures the outputs, outcomes and impacts of youth participation, and define a practical way to generate ongoing reports. - Implement monitoring processes within U-Report programmes at a global level, ensuring key monthly and annual programme indicators are tracked and analyzed, and regularly reported to the Youth Engagement Team to guide programme and management decisions. - Produce monthly reports on U-Report's global growth and youth engagement on the platform, ensuring effective analysis and communication of results. - Assist in advising on best industry practices and suggest using new features and tools to optimize U-Report's monitoring and evaluation. - Develop, maintain and update a data dashboard that enables access to up-to-date information on U-Report's performance at a global level. - Liaise with the external vendor regularly, managing the back-end analytics to address any ad hoc requests and problems raised. - Safeguard the data and ICT environment and infrastructure of U-Report.   2.  Analysis of U-Report Actions - Analyze U-Report data and generate reports and narratives useful for the programme, partners, and the U-Report community. This includes collecting, cleaning, analyzing, identifying key insights, generating data visualization and narrative reports of U-Report polls, chatbots, and other actions, and automated qualitative analysis of open responses. - Compile, harmonize, analyze and generate reports on engagement information/data from previous U-Report actions at the global and national levels, and make them available to Programme Group (PG), Advocacy, Regional Offices (RO), Country Offices (CO) and partners. - Assist in the preparation of RapidPro flows of reports on agreed content for polls, chatbots and other U-Report actions, ensuring required M&E structures are in place. 3. Digital Monitoring, Analytics and Social Listening - Utilize various digital analysis tools to generate detailed monthly and annual digital performance reports of U-Report digital platforms (e.g. website, online app) and social media. - Monitor the performance of digital communication campaigns. - Ensure that every new external global digital platform and campaign includes the required technical implementation for data gathering and reporting. - Leverage social listening tools to inform actionable insights on trending topics ahead of major campaigns and in support of UNICEF's ongoing priorities. - Provide the Youth Engagement Team with intelligence and insights as needed. 4.  M&E Capacity Building - Contribute to the development and deployment of an M&E capacity-building strategy for ROs and COs. - Provide support to COs and ROs, ensuring they are aware of and have access to guidance and resources for the analysis, monitoring and evaluation of U-Report data/information. 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Working knowledge of U-Report or RapidPro in any context is required. - Information technology management and business operations in a large international organization and/or corporation are required. - Expertise in programming in R includes querying Application Programming Interfaces (APIs) and Structured Query Language (SQL) databases and developing libraries. - Experience with SQL and associated skills, such as developing efficient queries and working with views and triggers. - Proficiency in Python, Git, Superset, and Facebook Marketing API. - Expertise in Google Analytics, Google Tag Manager and SEO tools and methodologies. - Expertise in social media measurement, with experience in all major platforms. - Expertise in paid media measurement, with strong knowledge of advertising strategies and experience in Meta platforms, Google Ads and other digital channels. - Close familiarity with social listening methodologies and tools. - Experience of working in the UN or a non-profit organization is a plus. Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. For every Child, you demonstrate...  UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: [UNICEF Values](https://www.unicef.org/careers/get-prepared#Values)   UNICEF competencies required for this post are... • Demonstrates Self Awareness and Ethical Awareness (1) • Works Collaboratively with others (1) • Builds and Maintains Partnerships (1) • Innovates and Embraces Change (1) • Thinks and Acts Strategically (1) • Drive to achieve impactful results (1) • Manages ambiguity and complexity (1) During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: [competency framework here](https://www.unicef.org/careers/media/1041/file/UNICEF's_Competency_Framework.pdf). UNICEF is here to serve the world's most disadvantaged children and our global workforce must reflect the diversity of those children. [The UNICEF family is committed to include everyone](https://www.unicef.org/careers/equity-inclusion-and-diversity-unicef), irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a [wide range of benefits to our staff](https://www.unicef.org/careers/compensation-benefits-and-wellbeing), including paid parental leave, breastfeeding breaks and [reasonable accommodation for persons with disabilities](https://www.unicef.org/careers/unicef-provides-reasonable-accommodation-job-candidates-and-personnel-disabilities). UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.    Remarks:   UNICEF's active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic are encouraged to apply. UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.   This is how cinfo can support you in the application process for this specific position:  - Application preparation: Before you apply for this position: Improve your application documents by registering for a [Job Application Support](https://www.cinfo.ch/en/individuals/get-support/career-support-in-international-cooperation/job-application-support-in-international-cooperation). Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost).  - Interview preparation: When invited to the interview: Prepare for the interview by registering for a [Job Application Support](http://www.cinfo.ch/en/job-application-support).  - Additional services for  Swiss nationals who get invited to  the selection process (written test, interview, assessment centre, etc.):  - Let us know by writing to recruitment@cinfo.ch. We flag matching applications to HR partners and SDC/SECO for visibility.  - Benefit from free interview/assessment preparation by registering here: [Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations](https://www.cinfo.ch/en/individuals/find-a-job/positioning-swiss-nationals-in-multilateral-organisations/interview-and-assessment-centre-preparation-for-jobs-in-multilateral-organisations). Our coaches stand ready to help prepare for upcoming interview/assessment centre.​ 
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