Date of last update: 19/04/2024 (Expiry date: 02/05/2024)
UNDP is the UN Development Programme and works in some 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. UNDP helps countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results. UNDP supports the 2030 Agenda for Sustainable Development and the 17 new Sustainable Development Goals (SDGs), as they help shape global sustainable development for the next 10 years.
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Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The Green One UN House (GOUNH) in Vietnam was inaugurated in May 2015 by the UN Secretary General and Viet Nam's Deputy Prime Minister. At that time, GOUNH was occupied by 11 UN entities, with a 60% occupancy rate. As of today, GOUNH is home of 15 United Nations agencies: FAO, ILO, IOM, RCO, UN Habitat, UN Women, UNAIDS, UNDP, UNDSS, UNESCO, UNFPA, UNICEF, UNIDO, UNODC, and WHO. It hosts a total of 427 personnel, achieving 100% occupancy. The UN in Viet Nam was amongst the very first pioneers globally to realize a One UN House. Driven by the imperative to practice what we preach within the framework of the Sustainable Development Goals, the GOUNH was designed to address environmental challenges and reduce the UN's carbon footprint. Additionally, UN staff have been applying green behavior by reducing printing, replacing plastic products, and using e-vehicles and public transportation. Since its inauguration, the GOUNH has achieved ISO14001 and VGBC Lotus certification standards and is considered a role model for inclusion and sustainability. On average, the GOUNH generates $700,000–800,000 annual cost avoidance.
The Viet Nam Common Back Office (CBO), (formerly known as Common Services Unit) was established in 2015, when most resident UN agencies moved into the GOUNH. The Viet nam CBO is hosted by UNDP and operating under UNDP rules and regulations. The Viet Nam CBO was designed as a customer-centric and cost-effective UN local shared service center, providing UN agencies with 53 services in the areas of ICT, building and facility management, and admin and logistics, through a one-stop-shop system and cost-shared among 15 UN agencies.
Eary 2023, Viet Nam was selected as one of the first 6 countries globally to launch the CBO 2.0, with its scope of services to be expanded to cover 66 compulsory Tier-1 services identified by the UNSDG Business Innovation Group (BIG). Once the Viet Nam CBO 2.0 is launched (tentatively in mid-2024), it will provide participating UN agencies with new services in the areas of procurement and human resources in addition to the current 53 services.
Position Purpose
The CBO Manager is responsible for managing the UN common premises and delivering reliable and cost-effective common services in the areas of ICT, building and facilities management, Green One UN House security, general admin and logistics services, and other operational services that will be added to the CBO in support of the implementation of SG's Business Efficiency Agenda at the country level.
The CBO Manager is also responsible for constantly seeking opportunities for efficiency gains, quality improvement and cost-saving in common services, as well as development of a revenue generation strategy to ensure affordability, viability and sustainability of the GOUNH and the CBO in support for UN programme delivery and operations in Viet Nam.
The CBO Manager will supervise the CBO team, currently consisting of 18 staff and more than 60 third party personnel contracted additionally to deliver services. The annual CBO operating budget is approximately $1.7-1.8 million.
Duties and Responsibilities
Ensure reliable and cost-effective Common Back Office services for the GOUNH focusing on achievement of the following results:
Effective leadership and supervision of the GOUNH Common Back Office focusing on achievement of the following results:
Play a key role in anticipating the key elements of the next phase of business operations reform focusing on achievement of the following results:
Develop strategies and proposals for further efficiency gains and cost reduction of Common Back Office of GOUNH through innovation in business operations focusing on achievement of the following results:
Lead knowledge management and share the UN in Viet Nam's experience and contribute to communication (internally and externally) around the practice of integrated service provision:
Other Duties as assigned by the GOUNH Management Board or the supervisor in support of GMB, UNCT or OMT requests relating to joint UN Business Operations Strategy and the future Common Back Office:
Supervisory/Managerial Responsibilities: Supervise and manage CBO staff and personnel
Competencies
Core Competencies:
Achieve Results: LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact.
Think Innovatively: LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems.
Learn Continuously: LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences.
Adapt with Agility: LEVEL 3: Proactively initiate and champion change, manage multiple competing demands
Act with Determination: LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results.
Engage and Partner: LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration.
Enable Diversity and Inclusion: LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity.
Cross Functional and Technical Competencies:
Business Direction & Strategy - System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
Business Direction & Strategy - Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP's objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions.
Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP.
Business Management - Resource Management: Ability to allocate and use resources in a strategic or tactical way in line with principles of accountability and integrity.
Business Management - Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests.
Ability to anticipate client's upcoming needs and concerns.
Partnership Management - Relationship Management: Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.
Business Management - Portfolio Management: Ability to select, prioritise and control the organization's programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimising return on investment.
Business Management - Risk Management: Ability to identify and organize action around mitigating and proactively managing risks.
Required Skills and Experience
Education:
Experience:
Language:
**Note: Please upload copies of your academic qualifications and 3 latest UN Common Service Performance Evaluations (if applicable).**
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Disclaimer
Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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Working hours (%): 80-100%
80-100%Type of contract: Staff (Permanent and Fixed Term)
Macro-area: South / East Asia and Pacific
Level of experience: Senior Professional, more than 5 years
Area of work Definition: Leadership and Management
Type of organisation: Multilateral Organisations