Intern (London, GB)
Site
United Kingdom, England, London
Sector:
Nonprofit/Community/Social Services/International Cooperation
Role:
Other
Date of last update: 2026-09-17 (Expiry date: 2026-09-30)
activities
Company presentation
The European Bank for Reconstruction and Development was founded in 1991 when communism was crumbling in Europe and ex-Soviet countries needed support to nurture a new private sector and democracy. Today we invest to help build market economies from central Europe to central Asia and the southern and eastern Mediterranean. We are now the largest single investor in our region. Owned by 69 countries and two intergovernmental institutions, we provide project financing for banks, industries and businesses. We also work with publicly owned companies to support privatisation, restructure state-owned firms and improve municipal services. Wherever we are active, we promote policies that bolster the business climate.
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Job description
Verify your compatibility with this job ad
The compatibility is only an indication and should not discourage you from applying if you think your profile matches. It is also not taken into consideration for recruitment.
Requisition ID
37045
Office Country
United Kingdom
Office City
London
Division
Policy and Partnerships
Contract Type
Intern
Contract Length
06 months
Posting End Date
30/09/2026
Purpose of Job
The intern will support the smooth functioning of the PSD Front Office under the supervision of the Adviser to the Managing Director of PSD.
Policy, Strategy and Delivery (PSD) Department is established within the Vice Presidency for Policy Partnerships and responsible for delivering the strategy, policy and operational support functions across all of the Bank's transition qualities except green / climate, including Economic Governance, Gender and Human Capital, Capital & Financial Market Development, and Digital Transition. PSD does this by enhancing the quality, delivery and impact of the Bank's interventions through leading and supporting policy engagements in the countries of operation ? including policy advisory, reform advocacy and capacity building, by providing political and political economy analysis in support of operations and high-level dialogue with the leadership of Countries of Operations, and supports the origination and structuring of transactions with policy/sectoral reform linkages and components.
Accountabilities & Responsibilities
- Support the day-day function of the PSD Front Office, including coordinating and drafting briefing notes for senior management as required; assisting with the MD's speaking engagements at conferences and internal events, and participation in key committees;
- Perform data management and analytical tasks related to the analysis and tracking of policy engagement and technical cooperation activities of the Department;
- Support operational matters related to project reviews, portfolio of technical cooperation / policy advisory activities, and operational risk reporting;
- Perform ad-hoc research and analysis of policy engagement / strategic issues that contribute to high level strategic documents of the Department;
- Support the Department's communications, which entail, among others, managing internal intranet updates, writing internal and external posts and presentations, helping senior management handle their social media accounts, and coordinating report production, publication and promotion;
Knowledge, Skills, Experience & Qualifications
Key skills required
- Proven organisational and analytical skills;
- Ability to multitask, lead on projects under the guidance of the Adviser and get engaged in complex issues;
- Good understanding and interest in the issues of economics, policy and financial investments, and familiarity with the EBRD region;
- Excellent written (report writing, editing, correspondence) and verbal communication skills in English;
- Excellent quantitative/numerical skills;
- Advanced computer skills (in particular, MS Excel, MS List and PowerPoint, web content management systems);
- A can-do attitude and excellent people skills;
Eligibility
- Bachelor's degree in economics, international development, finance or another discipline relevant
- Candidate must be a national of an EBRD member country.
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
View details
Working hours (%): 80-100% / 100%
80-100% / 100%Macro-area: Western and Central Europe without Switzerland
Area of work Definition: External Relations, Partnerships and Resource Mobilization
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New!
Associate, Financial Accounting (London, GB)
England, London - European Bank for Reconstruction & Development
Requisition ID
37075
Office Country
United Kingdom
Office City
London
Division
Finance - Strategy, Planning & Control
Contract Type
Short Term
Contract Length
06 months
Posting End Date
23/09/2026
Purpose of Job
A member of the Bank's Financial Accounting team who maintain the financial records and financial reporting for the Bank. In this role the Associate correctly applies the relevant accounting rules and provides meaningful and appropriate financial reporting.
Background
The accounting teams within Financial Control are responsible for the preparation of periodic and annual financial reports on behalf of the Bank and the Donor Funds which the Bank administrates, together with setting and maintaining the accounting policies of the Bank. They maintain the financial records for each and provide timely and accurate information on financial performance and financial position. This information enables management to evaluate historic performance and formulate strategy.
The role interacts with a wide cross section of departments within the Bank to coordinate the receipt and analysis of information required to fulfil internal and external financial reporting requirements. The person is also expected to respond to enquiries from internal and external auditors on areas of work for which they are responsible.
Accountabilities & Responsibilities
- Prepares sections of the year-end financial statements with all required disclosures and notes accurately and to a tight deadline
- Prepare periodic internal financial management reporting.
- Assesses the impact of the latest IFRS accounting standards on EBRD financial statements to ensure compliance
- Ensures the accounting policies of the Bank are up-to-date and consistent with IFRS
- Assesses the accounting treatment of banking products in line with IFRS requirements
- Undertakes investigations and inspections of data in accordance with established procedure to identify and quantify potential accounting postings required
- Maintains the accounting and reporting systems, files and other records required for the Bank and Donor Funds to ensure accurate and timely information
- Reviews transactions booked in front office systems and posted to the accounting systems for accuracy and appropriateness
- Liaising with Operations and front office teams to resolve booking issues
- Identifies solutions to non-standard tasks/queries
- Provides advice to internal clients relating to relevant financial products or transactions
- Contributes to the development of procedures to ensure the accounting department best responds to the needs of the Bank
- Review and sign off of team members' journals to ensure accuracy
- Supervises and trains new team members and year end temporary staff to create a team that is capable of meeting its objectives
- Produces work in compliance with the Bank's Internal Controls Framework
- Liaises with internal and external auditors and responds to queries
- Supports the team in the delivery of the Compass transformation project, including contribution to process design, system testing, data migration and implementation activities
- Other ad hoc tasks as allocated by line manager
Knowledge, Skills, Experience & Qualifications
- Educated to degree level
- ACA qualified or equivalent,
- Significant relevant accounting experience, preferably in a Financial Services setting.
- Fluent English language skills, both verbal and written
- Statutory financial accounts preparation and/or audit experience on financial accounts
- Strong numerical and financial skills with the ability to interpret financial information
- Strong data analysis, and financial analysis skills and experience with Tableau/Power BI or other data visualisation tools
- Fully competent in own practise area
- Working knowledge of International Financial Reporting Standards, including IFRS 9 and IAS 32
- Strong computer skills with emphasis on Excel
- Experience with SAP or equivalent accounting system preferable
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
...
2026-09-17 2026-09-23
New!
Principal, Evaluation Manager (London, GB)
England, London - European Bank for Reconstruction & Development
Requisition ID
37062
Office Country
United Kingdom
Office City
London
Division
Independent Evaluation (IEvD)
Contract Type
Regular
Contract Length
Posting End Date
29/09/2026
Purpose of Job:
The mandate of the independent Evaluation Department, conferred directly by the shareholders, is to contribute to improved Bank performance in delivering its mandate, strategies and policies by enhancing institutional accountability and learning from experience and contributing to policy and operational design and execution. The Principal, Evaluation Manager is an important member of the Evaluation Department (IEvD) team tasked with delivering on this objective. Principal, Evaluation Manager prepare and deliver both thematic and transactions-focussed evaluation work, alone and as a member of a team, including project evaluations, research and analytical products and services. Principal, Evaluation Manager apply analytical tools, technical strengths, and good judgment to this work, often with the guidance of more senior task leaders but always operating within IEvD's mandate and strategic vision. Principal, Evaluation Manager are familiar with evaluation methods and practices and may be asked to contribute in the areas of IEvD Work Programme development, database development, IT and software support, training, publications and outreach to the larger EBRD community. They are effective IEvD representatives to multiple audiences.
Accountabilities & Responsibilities:
? Design and lead preparation of corporate, thematic evaluations of projects or groups of projects using appropriate independent research, analysis and other evaluation tools and drawing upon a good understanding of a project's design, context, and metrics, and operational team views.
? Serve as lead evaluator for evaluation products such as operation evaluations, synthesis papers, cluster analyses, and complex case studies.
? Contribute substantial original work as a main team member on major studies led by other IEvD colleagues, including analytical and judgmental contributions, and providing review and quality assurance services.
? Design and develop background papers for use in large, complex thematic evaluations.
? Demonstrates strong knowledge of evaluation methodology in their work; e.g. theory of change, logical frameworks, causal chains, mixed methods, etc.
? Utilises complex financial analysis tools to assess projects and outcomes.
? Manage major components of departmental processes and products such as Work Programme, project selection and Annual Evaluation Review.
? Provide peer reviews for studies led by other IEvD colleagues.
? Provide analytically sound and effectively reasoned comments on IEvD and/or Management or other documents, including strategy and policy papers, operations, instruments, etc.
? Provide guidance to and manage Analysts, Assistant Analysts and Officers for individual projects and tasks.
? Identify, hire and manage (if appropriate) consultants.
? Design and lead, deliver and/or assist with outside briefings and trainings delivered by IEvD team members.
? Plays a key role in disseminating evaluation findings and promoting learning from evaluation products and leads/ contributes to evaluation capacity development (ECD) activities.
? Present work internally to senior audiences.
? Represent IEvD in internal and external evaluation events as requested.
? Ensure all products are of high quality ? presented clearly, succinctly and persuasively, and tailored to different audiences.
? Keep team members and supervisors well informed of progress and developments, addressing setbacks when they arise and reasonably anticipating challenges.
? Work simultaneously on multiple tasks and deliver assigned products/services within agreed timelines and resource limits.
? Maintain good professional relationships outside IEvD, reflecting well on IEvD's professionalism.
? Contribute to a positive work environment in IEvD with best practice behaviours and standards; engage productively with senior colleagues and peers.
? Connect individual work items effectively to larger IEvD purposes and objectives.
Knowledge, Skills, Experience & Qualifications:
? Masters degree in business, finance, social sciences, relevant sector or other area.
? At least 10 years of relevant experience in development, including relevant evaluation experience; expertise in innovative approaches and techniques for evaluation (i.e. GPS data, AI, BDA, etc.) is an asset. Experience working or evaluating in Sub-Saharan Africa is an advantage.
? Experience in evaluation and/or quantitative and qualitative analysis is preferred; relevant experience in the areas of external affairs and communication and/or knowledge management and learning in the field of development; working experience for other MDBs or IFIs is an advantage.
? Strong analytical skills and hands-on experience in data analysis and management, including data cleaning and preparation, data analysis and exploration, statistical knowledge, creating data visualizations and creating dashboards and reports.
? Highly proficient in Excel, Word and PowerPoint; knowledge of any of Tableau, Power BI, Access, Stata, MaxQDA desirable
? Strong research and analytical skills with a proven ability to derive sound conclusions.
? Some understanding of EBRD activities and methods and countries of operations or those of comparably mandated public institution.
? Ability to present analysis and findings effectively and persuasively in clear and simple English and using sophisticated presentational techniques.
? Capacity to see linkage of specific tasks to IEvD's wider institutional purposes.
? Good communication and interpersonal skills, including the ability to adapt to the Bank's multicultural environment and build effective working relationships based on professional respect and credibility.
? Capacity to deliver to deadlines and within resource limits.
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
...
2026-09-16 2026-09-29
New!
Officer (London, GB)
England, London - European Bank for Reconstruction & Development
Requisition ID
37072
Office Country
United Kingdom
Office City
London
Division
Office of the General Counsel
Full-Time/Part-Time
Full Time
Contract Type
Regular
Contract Length
Posting End Date
20/09/2026
Purpose of Job
The Officer is responsible for providing secretarial and administrative support in OGC
Accountabilities & Responsibilities
- Producing and completing legal documentation and forms (such as execution versions of contracts, signing announcements and confirmations, corporate authorisations, including certificates, shareholder proxies and powers of attorney, and first drafts of standard agreements (e.g. indemnity agreements)
- Filing and archiving of legal documentation in various hard copy and electronic systems using Livelink and Prescient
- Liaising with internal and external clients on legal matters such as legal due diligence and execution modalities
- Processing outside counsel and consultancy engagements in accordance with all relevant procedures and approval processes, preparing engagement/consultancy contracts and arranging invoicing
- Updating legal knowledge management databases to ensure correct templates and data is used for management reports
- Managing correspondence as required
- Assisting with internal reporting
- Arranging travel, itineraries, visas and process travel expenses in compliance with Bank's policies and procedures
- Provide support during absences of other OTE staff
- Arranging internal events, meetings and conference calls and receiving visitors
- Assisting with the arrangement of external events
- Preparing and organising documents for management committee meetings and Board meetings
- Preparing and amending power point presentations (external and internal and ensuring appropriate EBRD templates are used)
- Performing any other administrative tasks as assigned
Knowledge, Skills, Experience & Qualifications
Academic Qualifications
- Secondary/High School Education.
- A recognised legal secretarial qualification such as the Legal Secretaries Diploma provided by the Institute of Legal Secretaries and PAs is useful but is not essential
- Fluent English, with excellent written and oral communication skills
- Knowledge of another language (e.g. Russian, German, French, Turkish or Arabic) both written and spoken would be useful (but such knowledge of relevant language is essential for RO-based roles)
Experience/Knowledge
- Significant secretarial and administrative experience, preferably working as a legal secretary in a law firm or in-house legal department
- Familiarity with legal terms, jargon and the practise of law (in-house or law firm) is advantageous
- Good organisational skills, proactive and flexible attitude to work essential
- Ability to use initiative to undertake tasks and projects without guidance
- Good communications skills, including pleasant and efficient telephone manner
- Attention to detail and eye for accuracy
- Ability to cope well under pressure
- Ability to build effective working relationships with clients and colleagues in a multicultural environment
- Conscientious, reliable and flexible with a professional and helpful attitude
- Strong team player, with the ability to work efficiently and to handle simultaneous assignments involving a wide range of bank-wide contacts
- Ability to multi-task while remaining calm and professional and a capacity for hard work
- Excellent interpersonal manner, including tact and diplomacy
- Ability to exercise judgment on and deal discretely with confidential/sensitive information and data
- Confidence to put self forward for various projects and responsibilities and quickly understand what is required of the task in hand
Technical Skills
- Computer literate: Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, One Drive and Teams
- Knowledge of SAP, document automation software
- At least 55 wpm typing
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
...
2026-09-15 2026-09-20
New!
Assistant Analyst, Portfolio Manager (London, GB)
England, London - European Bank for Reconstruction & Development
Requisition ID
37066
Office Country
United Kingdom
Office City
London
Division
Operations & Service Management
Full-Time/Part-Time
Full Time
Contract Type
Fixed Term
Contract Length
[[2.5 years]]
Posting End Date
21/09/2026
We are hiring for two fixed-term contract positions with a duration of 2.5 years.
These roles will be initially focusing on completing a variety of operational tasks around Transactional TC Grant products, these include but are not limited to:
- Supporting the identification, reconciliation and setting up in the bank Legal Compliance Monitoring system( IAM) of all existing Transactional TC Grants to prepare for go live of the new processes.
- Responsible for the identification and set up of all new Transactional TC Grants in IAM
- Reviewing draft legal agreements and providing comments back to the legal and banking teams
- Leading the waivers, amendments and consents processes for your allocated portfolio of projects
- Managing the compliance checks and approvals for disbursements for your allocated portfolio of projects
- Leading the Effectiveness process for Transactional TC Grants.
- Other operational/administrative tasks as required
Purpose of Job
The Assistant Analyst is responsible for completing a variety of operational tasks across equivalent middle and back-office functions that directly interface with Banking origination, portfolio teams and Treasury front office. Day-to-day, the team(s) are principally responsible for processing disbursements (and other related transactional activity) across a range of products, ensuring that EBRD accurately and timely processes, settles and manages Banking/Treasury products in the global markets. Where relevant, they will lead changes to legal documentation post signing. Supported and mentored by colleagues, the individual will manage a portfolio of basic operations, interacting with multiple teams across the Bank, including (but is not limited to) Treasury, Risk, Office of General Counsel (OGC) and broader Corporate Services teams. Where necessary, role holders will be expected handle client (borrower) communications on banking matters. The Assistant Analyst will also support other colleagues in the team by managing the project covenant reporting across the wider team's portfolio of deals, which includes sharing these documents with external parties who participate in EBRDs projects and performing other tasks to support and learn from experienced team members.
The individual will need to adopt a continuous improvement mindset and will be expected to support and be a part of improving operational processes across the OSM function.
Accountabilities & Responsibilities
Operational Performance:
Under the supervision of colleagues the role holder will:
- Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of the Bank's products (e.g. disbursing bank funds across a range of product types)
- Deliver outstanding operational performance demonstrated by adherence to established operational metrics ? timeliness, quality and customer satisfaction
- Responds to operational queries in a prompt and timely manner
- Communicate with relevant departments that may have significant implications for projects (or related transactional activity) to ensure that the decision-makers are aware of the risks involved
- Support the wider team on a variety of tasks associated with the portfolio of projects relating to transactions, reporting and data management.
- Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking clients
Operational Standards, Risk, Control & Governance:
- Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
- Help support the broader improvement of OSMs control environment
- Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation
Continuous Improvement:
- Be a ?team player' in a department responsible for creating a ?best in class' operational function
- Support the identification and implementation associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience ? timeliness, quality, engagement etc.
- Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)
Service Management & Third Party Management:
- In delivering day-to-day operational activity, conform to established service levels and standards
- Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model
Stakeholder Management:
- Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
- Positively influences others to help deliver a sustainable operations function
- Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
- Be an ambassador for OSM across other departments by delivering outstanding operational outcomes
Knowledge, Skills, Experience & Qualifications
The individual appointed must have the necessary capability to be able to take on responsibilities associated with the role, being able to handle the pressures of the role in a manner appropriate to the Bank. The candidate should have the following:
- University educated, or equivalent work experience
- General banking, legal and credit skills as well as a basic understanding of treasury and banking products transacted by EBRD
- Strong customer service orientation
-
Experience with Summit, Frameworks, SAP, Debt Domain and SWIFT systems considered advantageous
-
Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
-
Strong computer skills (Microsoft Outlook, Word, Excel, Power point)
- Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial
-
Excellent written and verbal communication in English required. Knowledge of another language would also be considered advantageous
-
Must have positive, collaborative and solution orientated attitude
-
Strong interpersonal skills
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
...
2026-09-15 2026-09-21
New!
Associate, Team Lead, Operations and Service Management Department (London, GB)
England, London - European Bank for Reconstruction & Development
Requisition ID
37071
Office Country
United Kingdom
Office City
London
Division
Operations & Service Management
Contract Type
Regular
Contract Length
Posting End Date
05/10/2026
Purpose of Job
The Associate Team Lead, OSM leads a small team to support the smooth running of OSM's administration and front office management to a high standard. This team executes the OSM administrative tasks, supports joiners and leavers, record keeping and couriering. The Associate Team Lead, OSM, trains, develops and manages the team day-to-day to deliver the above, including overseeing the allocation of workload and reviewing work produced to ensure accuracy, and is ultimately accountable for timely service delivery and ensuring OSM are provided with an effective, accurate and responsive service. The role also oversees the OSM's budget.
The Associate Team Lead will also support and be actively involved in coordination of OSM's change activity, engagement of the department, the required communication and strategy development. The associate Team Lead will further be expected to read large documents, summarising key points for appropriate follow-up decisions.
The Associate Team Lead, OSM is responsible for providing administrative support to the MD, OSM. The role is responsible for the smooth running of the MD including travel planning, diary management and day-to-day support. A large scope of this role involves supporting the wider department of about 150 staff in total.
Accountabilities & Responsibilities
Staff Management
? Actively participate in the selection of secretarial and administrative staff
? Allocate, coordinate and supervise tasks and workload for the secretarial and administrative staff
? Performance management of secretarial and administrative staff, including confirmation of probation periods, setting of objectives, mid and year-end performance assessment
? Liaise with HR Department on staff-related issues
? Manage, recruit, motivate and train staff within the team, ensuring effective workload management to maintain an accurate and high standard of service delivery, within appropriate timelines
? Maintain and enhance efficiency through continuously reviewing team processes; reducing duplication and increasing automation
? Check relevant work within the team to ensure accurate and timely processing of actions
? Provide guidance to team members on complex issues, advising and developing practical solutions
? Directly accountable for the engagement and effective overall management of OSM administrative staff
? Proactively contribute to OSM's engagement action planning and activities.
? Proactively work to enhance OSM's engagement by owning and proposing various action plans
? Identify opportunities to improve departmental processes and outputs and produce specific proposals as the opportunity arises, in particular how the admin team can offer further support to our various units within OSM.
? Record-keeping to underpin sound administration
? Responsible for managing housekeeping tasks and the implementation of ad-hoc projects
? Champion and role model the Bank's Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times.
Budget
? Oversees the execution of OSM's budget to ensure adherence to the Bank's policy and the Departmental scorecard
? During their absence, ensures coverage for budget officer duties with routine budgetary functions for the Department (Purchase Orders, checking re-charge, departmental accruals and various housekeeping reports).
Administrative Responsibilities
? Conduct all administrative duties for Managing Director, OSM: diary management, email management, call screening, meeting/room bookings, taking minutes, dealing with all correspondences etc. Arrange all elements of travel according to EBRD policy including arranging visas, accommodation, ordering currency and preparing itineraries as well as claiming expenses.
? Prepare team-related documents such as Power Point presentations, business correspondence, factsheets, briefing notes and reports ensuring all deadlines are met
? Ensure efficient onboarding and leaving procedures as staff join and leave OSM. Typically 30 -50 staff a year
? Check travel expense reports and other expenditure for the relevant cost centre(s) to ensure adherence to the Bank's policy.
Knowledge, Skills, Experience & Qualifications
? Relevant qualification in administration management will be a plus
? Proven success in managing and motivating a budget and administration delivery team; coaching to maximise developing levels of experience and expertise
? Excellent organisational and strong supervisory skills
? Excellent time management and prioritising skills
? Self-motivated with the ability to prioritise and multitask is essential
? Ability to operate in an environment with continuously changing priorities, remain calm under pressure and turn work around accurately in a busy environment
? Ability to operate in a multi-cultural environment and build effective working relationships with clients and colleagues is essential
? Demonstrable experience in developing and continuously improving processes to drive efficiency
? Ability to effectively communicate and influence diplomatically and effectively at all levels
? Impeccable behaviour towards clients and co-workers
? High degree of integrity
? Strong interpersonal skills
? Excellent written and spoken command of English
? Computer literacy: Windows NT: Microsoft Outlook, Word, Excel, PowerPoint
? Knowledge and experience with Tableau and/or Office 365 applications is an advantage
? Knowledge of SAP desirable but not essential.
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
- A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
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2026-09-15 2026-10-05
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