Head of General Public Fundraising (maternity cover)  

Job Offer
(strictly no recruitment agencies)

Join MSF OCG as a Head of General Fundraising (maternity cover)!

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Provide strategic leadership to the Public Fundraising Unit to drive donor engagement, sustainable fundraising growth, and effective team and resource management in alignment with organisational objectives.

The General Public Fundraising Unit is one of the 9 units within the Communication and Fundraising Department of Médecins Sans Frontières Switzerland. The Head of the Unit develops, recommends, and implements the direct marketing, middle donor and donor care strategy for retention, acquisition, and reactivation activities as part of the unit's annual action plan and budget.

Together with the team, s/he is responsible for the preparation, implementation, and analysis of donor retention, acquisition, reactivation, and conversion campaigns, as well as for the day-to-day management of donor relations and gift administration.

Tasks & Responsibilities

Strategic Leadership & Fundraising Oversight

· Define and lead the definition and implementation of the overall General Public Fundraising strategy in alignment with the strategic objectives of Médecins Sans Frontières Switzerland.

· Oversee retention, acquisition, reactivation, and conversion actions for general public donors, middle donors, and legacy donors.

· Identify strategic priorities and opportunities to support the growth and sustainability of fundraising revenue.

· Lead the coordination and follow-up of departmental action plans ensuring the achievement of strategic and budgetary objectives.

· Ensure alignment of the unit's donor acquisition, engagement, and retention activities with those developed by the digital and regular donor acquisition teams Oversee resource allocation and ensure optimal use of unit budgets and resources.

Team Leadership & People Management

· Manage, coach and support the coordinators/managers of the Direct Marketing, Donor Care, and Middle Donors teams.

· Oversee the overall coordination, performance, and engagement of a broader team composed of staff members and volunteers.

· Define the strategic direction of the team, set objectives, and monitor team effectiveness and managerial performance.

· Support managers in optimizing processes, working methods, and team organization.

· Support the development of skills, autonomy, and expertise of managers and their teams.

· Foster a culture of collaboration, accountability, and continuous improvement across the department.

· Ensure effective communication and information sharing across teams.

Fundraising Campaigns & Operational Oversight

· Oversee retention, acquisition, reactivation, and conversion campaigns led by the fundraising teams.

· Ensure overall oversight of projects and activities included in the unit action plan.

· Ensure consistency and quality across fundraising activities for all donor segments.

· Oversee external service providers and ensure the quality of partnerships and deliverables.

· Validate operational priorities and support teams in the management of strategic projects.

· Ensure operational efficiency across fundraising activities and promote continuous process improvement.

Performance Management, Reporting & Innovation.

· Define Objectives and key results (OKRs) and key performance indicators (KPIs) related to donor acquisition, engagement, retention, service quality, and fundraising performance.

· Oversee reporting frameworks, performance analysis, and monitoring systems for fundraising campaigns and activities.

· Provide strategic recommendations based on data analysis, donor trends, and operational performance insights.

· Identify opportunities for optimization, innovation, and continuous improvement across teams.

· Ensure oversight of data quality and promote best practices in donor data management and analysis.

· Monitor sector trends, innovations, and best practices related to fundraising and donor relations.

Cross-functional Collaboration & Representation

· Ensure effective collaboration and alignment across the Direct Marketing, Donor Care, and Middle Donors teams and with other units of the department.

· Foster information sharing, knowledge exchange, and best practices within the Communication & Fundraising Department and across other departments.

· Represent the General Public Fundraising department in internal meetings, cross-functional projects, and institutional initiatives.

· Maintain active relationships with external professional networks, including Swissfundraising.

· Participate in international meetings and working groups related to fundraising and donor engagement activities when relevant.

· Contribute to strengthening cross-department collaboration and the development of transversal initiatives.

Other Responsibilities

· Participate in strategic meetings and projects within the Communication & Fundraising Department.

· Provide regular reporting to Management on departmental performance, challenges, risks, and resource needs.

· Identify and escalate key issues impacting departmental activities and propose appropriate solutions.

· Contribute to organizational development and institutional projects related to fundraising and donor engagement.

· Undertake any additional projects or responsibilities assigned by Management.